EHWD
H 6723
*(6&+,5563h/(5
/$9(9$,66(//(
/$9$6729,*/,(
*6 %*6, %
&KqUH FOLHQWH FKHU FOLHQW
1RXV YRXV UHPHUFLRQV G·DYRLU SRUWp YRWUH FKRL[ VXU XQ
ODYHYDLVVHOOH 7KHUPD 9RXV PLVH] DLQVL VXU OD TXDOLWp
HW OD GXUDELOLWp
&HV LQVWUXFWLRQV SRXU O·HPSORL YRXV SHUPHWWURQW GH Gp
FRXYULU YRWUH ODYHYDLVVHOOH SDV j SDV HW G·XWLOLVHU VHV
SRVVLELOLWpV GH PDQLqUH RSWLPDOH $YDQW OD SUHPLqUH
PLVH HQ PDUFKH YRXV GHYULH] DX PRLQV DYRLU SDUFRXUX
OH FKDSLWUH ©$YDQW OD SUHPLqUH PLVH HQ PDUFKHª
1RXV YRXV UHFRPPDQGRQV G·HQWUHSRVHU FHV LQVWUXF
WLRQV SRXU O·HPSORL j SUR[LPLWp GX ODYHYDLVVHOOH DILQ
GH O·DYRLU j SRUWpH GH PDLQ HQ FDV G·DPELJXwWp
&HW DSSDUHLO HVW FRQIRUPH
DX[ GLUHFWLYHV &(( &(( &(( &(( )
7DEOH GHV PDWLqUHV
)
3RXU YRWUH VpFXULWp /DPSHVWpPRLQ HW pOpPHQWV GH FRPPDQGH 5HFRPPDQGDWLRQV LPSRUWDQWHV &RQVHLOV LPSRUWDQWV SRXU OD ERQQH XWLOLVDWLRQ GH YRWUH ODYHYDLVVHOOH (OLPLQDWLRQ $YDQW OD SUHPLqUH XWLOLVDWLRQ /HV FRUEHLOOHV j YDLVVHOOH 5HPSOLVVDJH GX SURGXLW GH ULQoDJH 5pJOHU OH GRVDJH GX SURGXLW GH ULQoDJH 5HPSOLVVDJH GX VHO GH UpJpQpUDWLRQ 5pJODJH GX GRVDJH GX VHO GH UpJpQpUDWLRQ /H SUHPLHU F\FOH GH ODYDJH &RPSDUWLPHQW j FRXYHUWV &RUEHLOOH j YDLVVHOOH LQIpULHXUH 5kWHOLHU DPRYLEOH SRXU DVVLHWWHV j GURLWH SRVLWLRQV *DUQLWXUH GH UkWHOLHU DPRYLEOH SRXU DVVLHWWHV
SRVLWLRQV 5kWHOLHU SRXU DVVLHWWHV UDEDWWDEOH j JDXFKH &RUEHLOOH j YDLVVHOOH VXSpULHXUH (WDJqUH j WDVVHV UpJODEOH 6XSSRUWV GH WDVVHV UpJODEOHV /D FRUEHLOOH j YDLVVHOOH VXSpULHXUH HVW DMXVWDEOH HQ KDXWHXU VXU OD GURLWH 5HPSOLVVDJH GX SURGXLW GH ODYDJH 6pOHFWLRQ HW GpPDUUDJH GX SURJUDPPH $IILFKDJH GH SURJUDPPHV )LQ GX SURJUDPPH &RUULJHU RX DQQXOHU OD VpOHFWLRQ GH SURJUDPPH 3RXU pFRQRPLVHU 3DQQH GX UpVHDX pOHFWULTXH 7DEOHDX GHV SURJUDPPHV 1HWWR\DJH HW HQWUHWLHQ 6L YRXV SHQVH] TXH YRWUH ODYHYDLVVHOOH QH IRQFWLRQQH SDV FRUUHFWHPHQW (JDOHPHQW j YRWUH VHUYLFH DSUqV O·DFKDW 3LqFHV GH UHFKDQJH &DUDFWpULVWLTXHV WHFKQLTXHV 6HUYLFH DSUqVYHQWH 7KHUPD3KRQ 6LJQDOLVDWLRQ G·HUUHXU 'pFKDUJHPHQW GH OD FRUEHLOOH j YDLVVHOOH $MRXWHU GX VHO UpJpQpUDQW $MRXWHU GX SURGXLW GH ULQoDJH 1HWWR\DJH GX WDPLV JURVVLHU 1HWWR\DJH GX PLFURILOWUH 1HWWR\DJH GHV EXVHV GHV EUDV GH ULQoDJH %UDV GH ULQoDJH VXSpULHXU %UDV GH ULQoDJH PpGLDQ %UDV GH ULQoDJH LQIpULHXU 1HWWR\DJH H[WpULHXU $YDQW GH YRXV DGUHVVHU DX VHUYLFH DSUqVYHQWH /RUVTXH YRXV DYH] UHFRXUV DX VHUYLFH DSUqVYHQWH 3RLQW GH YHQWH GH UHFKDQJH *DUDQWLH 3RXU YRWUH VpFXULWp
/D VpFXULWp GHV DSSDUHLOV pOHFWULTXHV 7+(50$ HVW
FRQIRUPH DX[ UqJOHV WHFKQLTXHV UHFRQQXHV DLQVL
TX·DX UqJOHPHQW HQ YLJXHXU 7RXWHIRLV QRXV HVWLPRQV
GH QRWUH GHYRLU GH YRXV IDPLOLDULVHU DYHF OHV FRQVLJQHV
GH VpFXULWp VXLYDQWHV
,QVWDOODWLRQ
/HV UDFFRUGHPHQWV pOHFWULTXH HW K\GUDXOLTXH GRL
YHQW rWUH HIIHFWXpV SDU XQ LQVWDOODWHXU FRQFHVVLRQ
QDLUH
9HXLOOH] UHQGUH ,·LQVWDOODWHXU DWWHQWLI j O·LPSRUWDQFH
GHV GLUHFWLYHV G·LQVWDOODWLRQ (Q FDV GH GpSODFH
PHQW XOWpULHXU GH O·DSSDUHLO OHV GLUHFWLYHV H[DFWHV
GH PRQWDJH HW G·LQVWDOODWLRQ SRXUURQW rWUH FRP
PDQGpHV SDU WpOpSKRQH DXSUqV GH QRWUH VHUYLFH
DSUqVYHQWH
1·XWLOLVH] YRWUH ODYHYDLVVHOOH TXH SRXU O·XVDJH
DXTXHO LO HVW GHVWLQp
1·XWLOLVH] YRWUH ODYHYDLVVHOOH TXH SRXU \ ODYHU GH
OD YDLVVHOOH GRPHVWLTXH 6L O·DSSDUHLO HVW PDO XWLOLVp
RX V·LO HVW XWLOLVp SRXU XQ DXWUH XVDJH TXH FHOXL SRXU
OHTXHO LO D pWp FRQoX OH IDEULFDQW QH VDXUDLW rWUH
WHQX UHVSRQVDEOH GHV GRPPDJHV pYHQWXHOV
3RXU GHV UDLVRQV GH VpFXULWp YRXV QH GHYH] DS
SRUWHU DXFXQH PRGLILFDWLRQ RX WUDQVIRUPDWLRQ GH
TXHOTXH QDWXUH TXH FH VRLW j YRWUH ODYHYDLVVHOOH
$YDQW OD SUHPLqUH XWLOLVDWLRQ
9pULILHU TXH YRWUH ODYHYDLVVHOOH Q·D SDV pWp HQ
GRPPDJp SHQGDQW OH WUDQVSRUW 1H UDFFRUGH] MD
PDLV XQ DSSDUHLO HQGRPPDJp 6L YRWUH ODYHYDLV
VHOOH HVW HQGRPPDJp FRQWDFWH] YRWUH
IRXUQLVVHXU
/H ODYHYDLVVHOOH GRLW rWUH LQVWDOOp HW UDFFRUGp
GDQV OHV UqJOHV GH O·DUW 3RXU SUHQGUH FRQQDLV
VDQFH GH WRXV OHV SRLQWV j REVHUYHU YHXLOOH]
FRQVXOWHU OHV GLUHFWLYHV G·LQVWDOODWLRQ
$YDQW OD PLVH HQ VHUYLFH DVVXUH]YRXV TXH OD WHQ
VLRQ QRPLQDOH HW OH W\SH GH FRXUDQW ILJXUDQW VXU OD
SODTXHWWH VLJQDOpWLTXH GH O·DSSDUHLO FRUUHVSRQGHQW
j OD WHQVLRQ QRPLQDOH HW DX W\SH GH FRXUDQW GX OLHX
G·LQVWDOODWLRQ /·DPSpUDJH GHV IXVLEOHV QpFHVVDL
UHV ILJXUH GDQV OHV GLUHFWLYHV G·LQVWDOODWLRQ
9RWUH ODYH YDLVVHOOH DX TXRWLGLHQ
6pFXULWp HQIDQWV
/HV HPEDOODJHV SHXYHQW rWUH GDQJHUHX[ SRXU OHV
HQIDQWV VDFKHWV PRXVVH GH SRO\XUpWKDQQH S
H[ ,OV SHXYHQW V·pWRXIIHU 9HLOOH] GRQF j QH SDV
ODLVVHU G·HPEDOODJHV j SRUWpH GHV HQIDQWV
/HV HQIDQWV QH VRQW SDV QpFHVVDLUHPHQW FRQV
FLHQWV GHV GDQJHUV OLpV j OD PDXYDLVH XWLOLVDWLRQ
GHV DSSDUHLOV pOHFWULTXHV ([HUFH] OD VXUYHLOODQFH
DSSURSULpH SHQGDQW TXH O·DSSDUHLO HVW HQ IRQFWLRQ
QHPHQW HW QH ODLVVH] SDV YRV HQIDQWV MRXHU DYHF
OH ODYHYDLVVHOOH
/HV GpWHUJHQWV SHXYHQW DYRLU XQ HIIHW FDXVWLTXH
VXU OHV \HX[ OD ERXFKH OD JRUJH HW LOV SHXYHQW
PrPH SURYRTXHU XQ pWRXIIHPHQW &RQVHUYH] WRXV
OHV GpWHUJHQWV HQ OLHX VU KRUV GH SRUWpH GHV
HQIDQWV
/·HDX VH WURXYDQW GDQV YRWUH ODYHYDLVVHOOH Q·HVW
SDV SRWDEOH (OOH SHXW FRQWHQLU GHV UpVLGXV GH Gp
WHUJHQW 9HLOOH] j QH SDV YRXV pFODERXVVHU DYHF
FHV UpVLGXV FDXVWLTXHV HW j QH SDV UHVSLUHU FHV YD
SHXUV YRXV SRXUULH] VXIIRTXHU 0DLQWHQH] OHV HQ
IDQWV j O·pFDUW ORUVTXH OD SRUWH GX ODYHYDLVVHOOH HVW
RXYHUWH
1H IDLWHV MDPDLV IRQFWLRQQHU YRWUH ODYHYDLVVHOOH
VL OH FRUGRQ G·DOLPHQWDWLRQ pOHFWULTXH OH WX\DX
G·DOLPHQWDWLRQ RX G·pYDFXDWLRQ OH WDEOHDX GH FRP
PDQGH RX OD SOLQWKH VRQW HQGRPPDJpV
(Q FDV GH SDQQH PHWWH] O·DSSDUHLO KRUV WHQVLRQ
UHWLUH] OD ILFKH GH FRXUDQW GH OD SULVH FRXSH] OH V
GLVMRQFWHXU V RX UHWLUH] OH V IXVLEOH V GX ORFDO
)HUPH] OH URELQHW G·HDX
1·{WH] MDPDLV OD ILFKH GH OD SULVH HQ WLUDQW VXU OH FRU
GRQ VDLVLVVH]OH SDU OD ILFKH
$SUqV FKDTXH RXYHUWXUH GH OD SRUWH YHXLOOH] YRXV
DVVXUHU TXH FHOOHFL VRLW j QRXYHDX FRUUHFWHPHQW
IHUPpH FDU XQH SRUWH RXYHUWH SHXW GHYHQLU XQH
VRXUFH GH GDQJHU
1H YRXV DSSX\H] SDV RX QH YRXV DVVH\H] SDV VXU
OD SRUWH RXYHUWH
/HV UpSDUDWLRQV VHURQW FRQILpHV H[FOXVLYHPHQW j
XQ DWHOLHU GH VHUYLFH DSUqVYHQWH DJUpH SDU QRV
VRLQV 'H SOXV VHXOHV GHV SLqFHV GH UHFKDQJH
G·RULJLQH GHYURQW rWUH XWLOLVpHV
1H YHUVH] MDPDLV OH PRLQGUH VROYDQW GDQV YRWUH
ODYHYDLVVHOOH YRXV ULVTXH] GH SURYRTXHU XQH
H[SORVLRQ
$YDQW G·HPSOR\HU XQ VHO XQ GpWHUJHQW HW XQ SUR
GXLW GH ULQoDJH VSpFLDO SRXU ODYHYDLVVHOOH YpULILH]
ELHQ TXH OH IDEULFDQW GH FHV SURGXLWV SUpYRLW H[
SUHVVpPHQW OHXU XWLOLVDWLRQ GDQV XQ ODYHYDLVVHOOH
GRPHVWLTXH
5LVTXH OLp DX JHO
6L O·DSSDUHLO UDFFRUGp HVW H[SRVp j GHV WHPSpUDWX
UHV LQIpULHXUHV DX SRLQW GH FRQJpODWLRQ FHOXLFL GH
YUD DORUV rWUH YLGDQJp G·XQH PDQLqUH DSSURSULpH
SDU OH VHUYLFH DSUqVYHQWH
/RUV G·XQH OLYUDLVRQ j SDUWLU GH O·XVLQH LO Q·\ D SDV
GH ULVTXH GH FRQJpODWLRQ
/DPSHVWpPRLQ HW pOpPHQWV GH FRPPDQGH
7RXFKH GH SURJUDPPH
QRUPDO DYHF ODPSH WpPRLQ
7RXFKH GH SURJUDPPH
LQWHQVLI DYHF ODPSH WpPRLQ
7RXFKH GH SURJUDPPH
EUHI DYHF ODPSH WpPRLQ
)
7RXFKH GH SURJUDPPH
SUpODYDJH DYHF ODPSH WpPRLQ
%RXWRQ (FR ERXWRQ pFRQRPLVHXU
%RXWRQ 6WRS DUUrW
/DPSH WpPRLQ SURGXLW GH ULQoDJH
/DPSH WpPRLQ VHO UpJpQpUDQW
7pPRLQV GH GpURXOHPHQW GX SURJUDPPH
3UpODYDJH
EHWD
H
1HWWR\DJH
5LQoDJH
6723
6pFKDJH
)LQ GX SURJUDPPH
,QWHUUXSWHXU SULQFLSDO
%UDV GH ULQoDJH VXSpULHXU
%UDV GH ULQoDJH PpGLDQ
7DPLV GH UHWHQXH JURVVLHU
7DPLV GH UHWHQXH ILQ DYHF PLFURILOWUH
&RPSDUWLPHQW j FRXYHUWV
'pVLJQDWLRQ GX SURJUDPPH
3ODTXHWWH VLJQDOpWLTXH
5pFLSLHQW SRXU SURGXLW GH QHWWR\DJH
2ULILFH GH GRVDJH SRXU SURGXLW GH ULQoDJH
5pFLSLHQW SRXU SURGXLW GH ULQoDJH
&RUEHLOOH j YDLVVHOOH LQIpULHXUH
5pFLSLHQW j VHO SRXU GpPLQpUDOLVDWLRQ GH O·HDX
%UDV GH ULQoDJH LQIpULHXU
%RXWRQ GH UpJODJH SRXU GpPLQpUDOLVDWLRQ GH
O·HDX
&RUEHLOOH j YDLVVHOOH VXSpULHXUH UpJODJH HQ
KDXWHXU
5HFRPPDQGDWLRQV LPSRUWDQWHV
9HXLOOH] FRQVHUYHU FH PRGH G·HPSORL VRLJQHXVHPHQW
DYHF O·DSSDUHLO DILQ GH SRXYRLU YRXV \ UpIpUHU DX
EHVRLQ
)
,QVWDOODWLRQ
6L FHW DSSDUHLO GHYDLW rWUH YHQGX RX ODLVVp j GHV WLHUV
HQ FDV GH GpPpQDJHPHQW YHXLOOH] YRXV DVVXUHU TXH
FH PRGH G·HPSORL VRLW UHPLV DYHF OH ODYHYDLVVHOOH
DILQ TXH OH QRXYHDX SURSULpWDLUH SXLVVH V·LQIRUPHU VXU
OH RQFWLRQQHPHQW HW OHV SUHVFULSWLRQV GH O·DSSDUHLO
/HV DUWLFOHV VXLYDQWV QH VRQW FRQIRUPHV DX ODYDJH
GDQV OH ODYHYDLVVHOOH TXH ORUVTX·LOV SRUWHQW H[SOL
FLWHPHQW OD PHQWLRQ ©DSSURSULp DX ODYDJH HQ ODYH
YDLVVHOOHª &RXYHUWV DYHF PDQFKH HQ ERLV RX HQ
FRUQH DYHF GHV SDUWLHV FROOpHV FRXYHUWV HQ
EURQ]H SRrOH DYHF PDQFKH HQ ERLV DUWLFOHV HQ
DOXPLQLXP FXLYUH FULVWDO YHUUH DX SORPE SODVWL
TXH (Q FDV GH GRXWH YHXLOOH] YRXV UHQVHLJQHU DX
SUqV GX GLVWULEXWHXU RX GX IDEULFDQW GH O·DUWLFOH
UHVSHFWLI
/HV FRXYHUWV HQ DUJHQW HW HQ DFLHU LQR[\GDEOH GRL
YHQW rWUH GpSRVpV VpSDUpPHQW GDQV OH FRPSDUWL
PHQW j FRXYHUWV 6L OHV GHX[ PDWpULDX[ YLHQQHQW
HQ FRQWDFW XQH UpDFWLRQ FKLPLTXH SHXW SURYRTXHU
XQH GpFRORUDWLRQ GH O·DUJHQW
/D SRUWH GH O·DSSDUHLO QH GHYUDLW SDV rWUH RXYHUWH
GXUDQW OH IRQFWLRQQHPHQW 8Q GLVSRVLWLI GH VpFXULWp
GpFOHQFKH OH ODYHYDLVVHOOH VL OD SRUWH GHYDLW rWUH
RXYHUWH SDU LQDGYHUWDQFH
1RXV UHFRPPDQGRQV OH PRQWDJH G·XQ ILOWUH j HDX
GLUHFWHPHQW VXU OH URELQHW G·DUUrW GDQV OHV UpJLRQV
SRVVpGDQW XQH GXUHWp pOHYpH GH O·HDX DLQVL TXH
GDQV OHV ]RQHV G·KDELWDWLRQ QRXYHOOHPHQW EkWLHV
/H ILOWUH j HDX PpQDJH YRWUH PDFKLQH HW VH ODLVVH
QHWWR\HU IDFLOHPHQW 9HXLOOH] GHPDQGHU OD SRVH
G·XQ WHO ILOWUH j YRWUH LQVWDOODWHXU
'XUDQW O·XWLOLVDWLRQ TXRWLGLHQQH
(QWUHWHQH] HW QHWWR\H] OD PDFKLQH UpJXOLqUHPHQW
9RXV pYLWHUH] DLQVL GH FRWHXVHV LQWHUYHQWLRQV GX VHU
YLFH DSUqVYHQWH 9HXLOOH] pJDOHPHQW SUHQGUH OH FKD
SLWUH ´1HWWR\DJHµ HQ FRQVLGpUDWLRQ
1·XWLOLVH] SDV GH SURGXLWV SRXU ODYHU OD YDLVVHOOH j
OD PDLQ UHVS GH SURGXLWV GH ODYDJH LQGXVWULHOV RX
HQFRUH GHV QHWWR\DQWV
6L OH ODYHYDLVVHOOH GRLW UHVWHU VDQV VXUYHLOODQFH
GXUDQW XQH SpULRGH SURORQJpH SDU H[ GXUDQW OHV
YDFDQFHV IHUPH] OH URELQHW G·HDX $VVXUH]YRXV
TXH O·LQWHUUXSWHXU SULQFLSDO HVW GpFOHQFKp
&RQVHLOV LPSRUWDQWV SRXU OD ERQQH XWLOLVDWLRQ GH YRWUH ODYHYDLVVHOOH
(YLWH] OHV JDVSLOODJHV HW SURWpJH] O·HQYLURQQH
PHQW
5DVVHPEOH] YRWUH YDLVVHOOH VDOH UDQJH]OD GDQV
OH ODYHYDLVVHOOH HW QH OD ODYH] TXH ORUVTXH OHV
GHX[ SDQLHUV VRQW SOHLQV HQ YHLOODQW j QH MDPDLV OHV
VXUFKDUJHU
6pOHFWLRQQH] WRXMRXUV OH SURJUDPPH FRUUHVSRQ
GDQW DX W\SH GH YDLVVHOOH HW DX GHJUp GH VDOLVVXUH
9R\H] OH FKDSLWUH µ7DEOHDX GHV SURJUDPPHVµ 9DLVVHOOH LQDGDSWpH SRXU XQ ODYDJH HQ PDFKLQH
/HV DUWLFOHV VXLYDQWV QH FRQYLHQQHQW SDV
3ODQFKHV HW SODWV HQ ERLV
3ODVWLTXHV QH UpVLVWDQW SDV j OD FKDOHXU
9HUUH HQ FULVWDO UHQIHUPDQW GX SORPE
8VWHQVLOHV HQ pWDLQ RX HQ FXLYUH
9DLVVHOOH RX FRXYHUWV FROOpV
1·XWLOLVH] SDV WURS GH GpWHUJHQW HW GH SURGXLW GH
ULQoDJH
$QFLHQV FRXYHUWV DVVHPEOpV DYHF GHV FROOHV VHQ
VLEOHV j OD FKDOHXU
5HVSHFWH] OHV GRVHV UHFRPPDQGpHV GDQV OH SUp
VHQWPDQXHO HW SDU OHV IDEULFDQWV GHV SURGXLWV
&RXWHDX[ HQ DFLHU QRQ LQR[\GDEOH
&RXYHUWV DYHF GHV PDQFKHV HQ ERLV FRUQH SRU
FHODLQH HW QDFUH
2EMHWV G·DUW
9DLVVHOOH SRXYDQW VRXV FHUWDLQHV FRQGLWLRQV rWUH
ODYpH HQ PDFKLQH
/HV DUWLFOHV VXLYDQWV GHPDQGHQW FHUWDLQHV SUpFDX
WLRQV
1H ODYH] OHV DUWLFOHV HQ WHUUH FXLWH TXH VL OH IDEUL
FDQW O·DXWRULVH H[SOLFLWHPHQW
&HUWDLQV GpFRUV SHLQWV VXU OH YHUQLV SHXYHQW V·HV
WRPSHU DX ILO GHV ODYDJHV
/HV pOpPHQWV HQ DUJHQW HW HQ DOXPLQLXP RQW WHQ
GDQFH j VH GpFRORUHU SHQGDQW OH ODYDJH HQ
PDFKLQH
'H QRPEUHX[ UpVLGXV G·DOLPHQWV EODQF HW MDXQH
G·RHXI PRXWDUGH HWF SURYRTXHQW VRXYHQW GHV
GpFRORUDWLRQV RX GHV WDFKHV VXU O·DUJHQWHULH /HV
FRXYHUWV HW OD YDLVVHOOH HQ DUJHQW GRLYHQW GRQF WRX
MRXUV rWUH GpEDUUDVVpV GHV UHVWHV G·DOLPHQWV V·LOV
QH VRQW SDV ODYpV LPPpGLDWHPHQW DSUqV OH UHSDV
&HUWDLQV W\SHV GH YHUUHV SHXYHQW V·RSDFLILHU DSUqV
GH QRPEUHX[ ODYDJHV ,O HVW GRQF SUpIpUDEOH GH
FRQWLQXHU j ODYHU OD PDLQ YRV YHUUHV SUpFLHX[
$ O·DFKDW GH QRXYHDX[ FRXYHUWV RX GH QRXYHOOH YDLV
VHOOH YpULILH] ELHQ TX·LOV VRQW SUpYXV SRXU OH ODYH
YDLVVHOOH
(OLPLQDWLRQ
/·HPEDOODJH
/H WUDQVSRUW GH QRV ODYHYDLVVHOOH QpFHVVLWH XQ HP
EDOODJH SURWHFWHXU HIILFDFH $ FHW HIIHW QRXV QRXV OLPL
WRQV DX VWULFW QpFHVVDLUH
7RXV OHV PDWpULDX[ G·HPEDOODJH XWLOLVpV VRQW UHF\FOD
EOHV HW VDQV GDQJHU SRXU O·HQYLURQQHPHQW
/HV SDUWLHV HQ FDUWRQ VRQW IDEULTXpHV j SDUWLU GH YLHX[
SDSLHUV OHV SDUWLHV HQ ERLV VRQW QRQ WUDLWpHV /HV PD
WLqUHV SODVWLTXHV VRQW LGHQWLILpHV FRPPH VXLW
©3(ª SRXU SRO\pWK\OqQH ([ IHXLOOHV SODVWLTXHV SRXU
HPEDOODJH
©36ª SRXU SRO\VW\UqQH ([ FDSLWRQQDJH VDQV &)&
©320ª SRXU SRO\R[\PpWK\OqQH ([ DWWDFKHV HQ
SODVWLTXH
/D UpFXSpUDWLRQ HW OH UHWUDLWHPHQW GH O·HPEDOODJH SHU
PHWWHQW G·pFRQRPLVHU OHV PDWLqUHV SUHPLqUHV HW GH Up
GXLUH OH YROXPH GHV GpFKHWV 5HPHWWH] YRWUH HPEDO
ODJH DX FHQWUH GH UHF\FODJH OH SOXV SURFKH 9RXV
REWLHQGUH] VRQ DGUHVVH DXSUqV GH OD PDLULH GH YRWUH
YLOOH
/·DQFLHQ DSSDUHLO
6L YRXV VRXKDLWH] YRXV GpEDUUDVVHU GH YRWUH DSSDUHLO
XQ MRXU UHQGH]OH WRWDOHPHQW LQXWLOLVDEOH DYDQW
$YHUWLVVHPHQW GHV HQIDQWV SHXYHQW V·HQIHUPHU HQ
MRXDQW O·LQWpULHXU GH O·DSSDUHLO ULVTXH G·pWRXIIHPHQW RX
ELHQ VH UHWURXYHU GDQV GHV VLWXDWLRQV PHWWDQW OHXU YLH
HQ GDQJHU &·HVW SRXUTXRL YRXV GHYUH] FRXSHU OH Fk
EOH G·DOLPHQWDWLRQ HW OH PHWWUH GH F{Wp 'pWUXLVH] OH
V\VWqPH GH YHUURXLOODJH GH OD SRUWH DILQ TXH FHOOHFL QH
IHUPH SOXV
,GHQWLILFDWLRQ GHV SDUWLHV SODVWLTXHV SRXU XQ UHF\FODJH
SDU FDWpJRULH
7RXWHV OHV SDUWLHV HQ SODVWLTXH GH O·DSSDUHLO VRQW GpV
LJQpHV SDU XQH DEUpYLDWLRQ QRUPDOLVpH DX QLYHDX LQWHU
QDWLRQDO H[ ©36ª SRXU SRO\VW\UqQH &HOD SHUPHW SDU
FRQVpTXHQW GH WULHU OHV GpFKHWV SODVWLTXHV SDU FDWpJR
ULH DILQ G·HIIHFWXHU XQ UHF\FODJH VDQV GDQJHU SRXU O·HQ
YLURQQHPHQW
$SSRUWH] YRWUH DSSDUHLO KRUV VHUYLFH DX FHQWUH GH UH
F\FODJH OH SOXV SURFKH RX ELHQ YRWUH UHYHQGHXU VSpFLD
OLVp TXL YRXV OH UHSUHQGUD FRQWUH XQH SHWLWH SDUWLFLSD
WLRQ DX[ IUDLV
$YDQW OD SUHPLqUH XWLOLVDWLRQ
)
9HXLOOH] HIIHFWXHU OHV pWDSHV GpFULWHV FLDSUqV DYDQW
G·XWLOLVHU OH ODYHYDLVVHOOH SRXU OD SUHPLqUH IRLV
$
5HPSOLVVDJH GX SURGXLW GH ULQoDJH
$ 2XYULU OH UpFLSLHQW HQ WRXUQDQW OH FDSXFKRQ GH
YHUURXLOODJH YHUV OD JDXFKH VL OD ODPSH G·LQGLFDWLRQ
HVW DOOXPpH
% 5HPSOLU MXVTX·DX UHSqUH ©PD[ª DYHF OH SURGXLW GH
ULQoDJH 1H SDV UHPSOLU OH UpFLSLHQW DX GHOj GX
UHSqUH
5HIHUPHU OH UpFLSLHQW
(OLPLQHU GH VXLWH OHV JRXWWHV GH SURGXLW GH ULQoDJH
pYHQWXHOOHPHQW WRPEpHV HQ GHKRUV GX UpFLSLHQW HW
SRXYDQW VLQRQ SURYRTXHU OD IRUPDWLRQ GH PRXVVH
%
/D ODPSHWpPRLQ GX SURGXLW GH ULQoDJH V·pWHLQW 5pJOHU OH GRVDJH GX SURGXLW GH ULQoDJH
$ 2XYULU OH UpFLSLHQW GH UpVHUYH HQ GpYLVVDQW OH
ERXFKRQ YHUV OD JDXFKH
%
% 7RXUQHU OD IOqFKH GH GRVDJH YHUV OD JDXFKH j O·DLGH
G·XQH SLqFH GH PRQQDLH RX G·XQ WRXUQHYLV SRXU
DXJPHQWHU OH GpELW /H UpJODJH HQ XVLQH VH IDLW VXU
OH QLYHDX UpJODJH LGpDO QLYHDX )HUPHU OH UpFLSLHQW GH UpVHUYH
5HPSOLVVDJH GX VHO GH UpJpQpUDWLRQ
$
1·XWLOLVHU TXH GX VHO UpJpQpUDQW SRXU OH ODYHYDLVVHOOH
$
5HPSOLU OH VHO GH OD PDQLqUH VXLYDQWH
$ 2XYULU OH ERXFKRQ GX UpFLSLHQW j VHO % 5HPSOLU OH UpFLSLHQW DYHF GH O·HDX
& $MRXWHU NJ GH VHO GH UpJpQpUDWLRQ (QY O G·HDX
VHUD DORUV DEVRUEp
(OLPLQHU OH VHO GH OD VXUIDFH GX MRLQW G·pWDQFKpLWp
9HUURXLOOHU OH UpFLSLHQW j VHO HQ WRXUQDQW OH ERXFKRQ
MXVTX·HQ EXWpH
,PPpGLDWHPHQW ODQFHU OH SURJUDPPH ©SUpULQ
oDJHª DILQ G·pOLPLQHU OHV pYHQWXHOV UHVWHV
GH VHO
1H MDPDLV UHPSOLU OH UpFLSLHQW SRXU VHO GH
UpJpQpUDWLRQ DYHF XQ SURGXLW GH ULQoDJH
RX GH QHWWR\DJH
/D ODPSHWpPRLQ GH VHO QH V·pWHLQW TX·DSUqV j F\FOHV GH ODYDJH
%
&
5pJODJH GX GRVDJH GX VHO GH
UpJpQpUDWLRQ
/H GRVDJH GX VHO GH UpJpQpUDWLRQ SRXU OD GpPLQpUDOL
VDWLRQ GH O·HDX GRLW rWUH DMXVWp HQ IRQFWLRQ GX GHJUp GH
GXUHWp GH O·HDX XWLOLVpH (Q FDV GH GRVDJH WURS IDLEOH
GHV WDFKHV FDOFDLUHV SHXYHQW VH GpSRVHU VXU OD YDLV
VHOOH HW OHV FRXYHUWV /H EXUHDX ORFDO GHV IRUFHV PRWUL
FHV GH YRWUH GRPLFLOH SRXUUD YRXV UHQVHLJQHU TXDQW DX
GHJUp GH GXUHWp GH O·HDX
6L YRXV DYH] XQ DSSDUHLO SRXU OD GpPLQpUDOLVDWLRQ GH
O·HDX GDQV YRWUH DSSDUWHPHQW LO Q·HVW SDV QpFHVVDLUH
GH PHWWUH GX VHO GH UpJpQpUDWLRQ GDQV OH ODYHYDLV
VHOOH 'DQV FH FDV OD ODPSHWpPRLQ GH VHO HVW DOOX
PpH HQ SHUPDQHQFH
3URFpGXUH GH UpJODJH GX GRVDJH
$ O·DLGH G·XQH SLqFH GH PRQQDLH WRXUQHU OH ERXWRQ GH
UpJODJH MXVTX·j FH TXH OD IOqFKH VXU OH ERXWRQ LQGL
TXH OH QLYHDX GpVLUp GH j /D IOqFKH GRLW VH WURXYHU IDFH j XQ FKLIIUH HW OD
SRVLWLRQ GRLW HQFRFKHU GH PDQLqUH SHUFHSWLEOH
&RQVRPPDWLRQ GH VHO (Q IRQFWLRQ GX UpJODJH
NJ GH VHO GH UpJpQpUDWLRQ HVW VXIILVDQW
VXU SRVLWLRQ
F\FOHV GH ODYDJH
1LYHDX -XVTX·j GHJUpV GH GXUHWp IUDQoDLVH I+ FH TXL
FRUUHVSRQG j GHJUpV GH GXUHWp DOOHPDQGH G+
1LYHDX 3RXU GHV GHJUpV GH GXUHWp IUDQoDLVH FRPSULV HQWUH
HW I+ FH TXL FRUUHVSRQG j GHV GHJUpV GH GX
UHWp DOOHPDQGH FRPSULV HQWUH HW G+
1LYHDX 3RXU GHV GHJUpV GH GXUHWp IUDQoDLVH FRPSULV HQWUH HW I+ FH TXL FRUUHVSRQG j GHV GHJUpV GH GXUHWp
DOOHPDQGH FRPSULV HQWUH HW G+
1LYHDX 3RXU GHV GHJUpV GH GXUHWp IUDQoDLVH FRPSULV HQWUH
HW I+ FH TXL FRUUHVSRQG j GHV GHJUpV GH GX
UHWp DOOHPDQGH FRPSULV HQWUH HW G+
1LYHDX 3RXU GHV GHJUpV GH GXUHWp IUDQoDLVH VXSpULHXUV j I+ FH TXL FRUUHVSRQG j GHV GHJUpV GH GXUHWp DOOH
PDQGH VXSpULHXUV j G+
/H SUHPLHU F\FOH GH ODYDJH
9HXLOOH] ODYHU OD SUHPLqUH IRLV DYHF OH SURJUDPPH
LQWHQVLI /HV FRUEHLOOHV j YDLVVHOOH
(OLPLQH] OHV UHVWHV GH QRXUULWXUH LPSRUWDQWV DYDQW GH
GLVSRVHU OD YDLVVHOOH GDQV OD FRUEHLOOH VDQV WRXWHIRLV
ULQFHU j FKDXG QL HPSOR\HU GH SURGXLW GH ODYDJH j
PDLQ
/HV LOOXVWUDWLRQV YRXV RULHQWHQW VXU OD GLVSRVLWLRQ RSWL
PDOH GX FKDUJHPHQW GH YRWUH ODYHYDLVVHOOH
&RPSDUWLPHQW j FRXYHUWV
'pSRVH] OHV FRXYHUWV GDQV OD FRUEHLOOH DYHF OHV
PDQFKHV YHUV OH EDV j O·H[FHSWLRQ GH FHX[ SRVVp
GDQW XQ PDQFKH WUqV ILQ HW SRXYDQW EORTXHU OH
PRXYHPHQW GX EUDV GH ULQoDJH HQ WUDYHUVDQW OD
FRUEHLOOH /HV VXUIDFHV GHV FRXYHUWV QH GHYUDLHQW
SDV HQWUHU HQ FRQWDFW 7RXWHV OHV FRXYHUWV GH
YUDLHQW rWUH DFFHVVLEOHV DX MHW G·HDX GX EUDV GH
ULQoDJH
,PSRUWDQW
/HV FRXYHUWV ORQJV GRLYHQW rWUH GpSRVpV GDQV OD
FRUEHLOOH j YDLVVHOOH VXSpULHXUH
3RXU GHV UDLVRQV GH VpFXULWp OHV FRXWHDX[ ORQJV
HW SRLQWXV GRLYHQW pJDOHPHQW rWUH GpSRVpV GDQV OD
FRUEHLOOH VXSpULHXUH DYHF OH PDQFKH HQ KDXW
)
&RUEHLOOH j YDLVVHOOH LQIpULHXUH
5kWHOLHU DPRYLEOH SRXU DVVLHWWHV j GURLWH SRVLWLRQV
$
3RXU XQH XWLOLVDWLRQ UDWLRQQHOOH GH OD SODFH GDQV OD FRU
EHLOOH OH UkWHOLHU SRXU DVVLHWWHV SHXW rWUH SODFp GDQV
GHX[ SRVLWLRQV GLIIpUHQWHV (Q GLUHFWLRQ ORQJLWXGLQDOH
RX WUDQVYHUVDOH
'pJDJHU OH UkWHOLHU SRXU DVVLHWWHV HQ WLUDQW OD SRL
JQpH $ YHUV OH KDXW
,QWURGXLUH HQVXLWH OH UkWHOLHU SRXU DVVLHWWHV GDQV OH
UHQIRUFHPHQW ORQJLWXGLQDO ' OH PHWWUH HQ SRVL
WLRQ WUDQVYHUVDOH SXLV SUHVVHU OD SRLJQpH YHUV OH
EDV % MXVTX·j FH TX·HOOH V·HQJDJH
/H UkWHOLHU SRXU DVVLHWWHV SHXW rWUH DGDSWp ODWpUDOH
PHQW GH PDQLqUH YDULDEOH & PLVH HQ SODFH FRPPH
GpFULW FLGHVVXV
%
'
&
*DUQLWXUH GH UkWHOLHU DPRYLEOH SRXU DVVLHWWHV
SRVLWLRQV
3RXU OHV DVVLHWWHV FUHXVHV RX OHV EROV XQ SDUWLH GX Uk
WHOLHU JDXFKH SHXW rWUH UHWLUpH
'pJDJHU OH UkWHOLHU SRXU DVVLHWWHV HQ WLUDQW OD SRL
JQpH $ YHUV OD KDXW
/D JDUQLWXUH GH UkWHOLHU SRXU DVVLHWWHV SHXW DXVVL
rWUH PRQWpH j GURLWH j OD SODFH GX UkWHOLHU j SR
VLWLRQV SRXU DVVLHWWHV % $
%
%
'
5kWHOLHU SRXU DVVLHWWHV UDEDWWDEOH j JDXFKH
3RXU OHV JUDQGV EROV HW OHV FDVVHUROHV OHV UkWHOLHUV
SHXYHQW rWUH UDEDWWXV
5HWLUHU OD JDUQLWXUH GH UkWHOLHU j SRVLWLRQV SRXU DVVLHW
WHV HW OD FRUEHLOOH j FRXYHUWV 6RXOHYHU OpJqUHPHQW OH
UkWHOLHU SRXU DVVLHWWHV HW UDEDWWUH YHUV OD GURLWH VXU OH
IRQG GH OD FRUEHLOOH
,PSRUWDQW
/H SHWLW UkWHOLHU WUDQVYHUVDO GLVSRVp VXU OD GURLWH j
O·DYDQW FRQYLHQW VHXOHPHQW SRXU SHWLWHV DVVLHWWHV SOD
WHV MXVTX·DX GLDPqWUH GH PD[ PP
&RUEHLOOH j YDLVVHOOH VXSpULHXUH
(WDJqUH j WDVVHV UpJODEOH
3RXU OHV YHUUHV j SLHG DFFURFKHU O·DSSXLHYHUUHV
VXU OD SRVLWLRQ GURLWH ILJ $ SXLV UHOHYHU
3RXU OHV YHUUHV F\OLQGULTXHV KDXWV DFFURFKHU O·DS
SXLHYHUUHV VXU OD SRVLWLRQ JDXFKH ILJ % SXLV
UHOHYHU
3RXU GpFKDUJHU RX HQ FDV GH QRQXWLOLVDWLRQ UD
EDWWUH O·DSSXLHYHUUHV VXU OD GURLWH
6XSSRUWV GH WDVVHV UpJODEOHV
'LVSRVHU GH PDQLqUH GpFDOpH OHV pOpPHQWV UpJOpV DX
GHVVXV HW DXGHVVRXV GHV VXSSRUWV GH WDVVHV UDEDW
WDEOHV DILQ TXH OH MHW GH JLFODJH SXLVVH DWWHLQGUH WRXWHV
OHV SLqFHV /HV YHUUHV j SLHG SHXYHQW rWUH DFFURFKpV
GDQV OHV pYLGHPHQWV GX VXSSRUW GH WDVVHV
/H VXSSRUW GH WDVVHV DYDQW SHXW rWUH SRVLWLRQQp VXU QLYHDX[ GLIIpUHQWV
6L OHV VXSSRUWV GH WDVVHV VRQW UHOHYpV OD FRU
EHLOOH j YDLVVHOOH VXSpULHXUH QH SHXW rWUH UHQ
WUpH TX·HQ SRVLWLRQ DEDLVVpH
ILJ $
ILJ %
/D FRUEHLOOH j YDLVVHOOH VXSpULHXUH HVW DMXVWDEOH HQ
KDXWHXU VXU OD GURLWH
$MXVWHU OD FRUEHLOOH VXSpULHXUH j OD KDXWHXU GpVLUpH
HQ IRQFWLRQ GH YRWUH YDLVVHOOH
(JDOHPHQW SRVVLEOH ORUVTXH OD FRUEHLOOH HVW
FKDUJpH
5HPRQWHU
UHWLUHU OD FRUEHLOOH
VRXOHYHU j GURLWH
WLUHU YHUV O·DYDQW MXVTX·j OD EXWpH SXLV HQJDJHU
GDQV OD SRVLWLRQ VXSpULHXUH
'HVFHQGUH
UHWLUHU OD FRUEHLOOH
VRXOHYHU j GURLWH SXLV GHVFHQGUH HQ SRVLWLRQ
EDVVH
$YDQW GH ULQFHU FRQWU{OH] VL OHV EUDV JLFOHXUV
WRXUQHQW OLEUHPHQW
&KDUJH RSWLPDOH
FRUEHLOOH VXSpULHXUH SRVLWLRQ KDXWH
&KDUJH RSWLPDOH
FRUEHLOOH VXSpULHXUH SRVLWLRQ EDVVH
® ® ® ® ® ® 5DQJHU OHV JUDQGHV DVVLHWWHV HQ SRVLWLRQ REOLTXH
5HPSOLVVDJH GX SURGXLW GH ODYDJH
1H MDPDLV XWLOLVHU GHV SURGXLWV SRXU ODYHU OD
YDLVVHOOH j OD PDLQ
$
1·XWLOLVHU TXH GHV SURGXLWV GH ODYDJH FRQYHQ
WLRQQHOV HW DSSURSULpV DX[ ODYHYDLVVHOOHV
PpQDJHUV
/H FRXYHUFOH GX UpFLSLHQW SRXU SURGXLW GH ODYDJH HVW
QRUPDOHPHQW RXYHUW 6L FHOXL HVW IHUPp
0$;
0,1
$ /H UpFLSLHQW V·RXYULUD DSUqV DYRLU SUHVVp OD WRXFKH
GX FRXYHUFOH YHUV O·H[WpULHXU
% 5HPSOLU OH UpFLSLHQW DYHF GX SURGXLW GH ODYDJH YDLV
VHOOH VHORQ OHV LQGLFDWLRQV GX IDEULFDQW GH FH SUR
GXLW GH ODYDJH 1H SODFHU GHV SDVWLOOHV GDQV OH UpFL
SLHQW GH SURGXLW GH ODYDJH RX GDQV OD FRUEHLOOH j
FRXYHUWV TXH VHORQ OHV LQVWUXFWLRQV GX IDEULFDQW
%
&
& )HUPHU OH UpFLSLHQW SRXU SURGXLW GH ODYDJH HQ
SUHVVDQW VXU OH FRXYHUFOH
' 9RXV SRXYH] DMRXWHU GX SURGXLW GH ODYDJH GDQV
OH FUHX[ GX FRXYHUFOH SRXU OHV SURJUDPPHV DYHF
SUpODYDJH FKDXG
'
6pOHFWLRQ HW GpPDUUDJH GX SURJUDPPH
5HQWUHU WRWDOHPHQW OHV FRUEHLOOHV j YDLVVHOOH
5HOHYHU OD SRUWH HW SUHVVHU
/H PpFDQLVPH GH IHUPHWXUH GH OD SRUWH GRLW VH
YHUURXLOOHU SRXU TXH OD PDFKLQH SXLVVH
GpPDUUHU
3UHVVHU VXU O·LQWHUUXSWHXU SULQFLSDO 6pOHFWLRQQHU XQ GHV SURJUDPPHV 9RLU OH WD
EOHDX GHV SURJUDPPHV VXU SDJH /D ODPSH Wp
PRLQ FRUUHVSRQGDQWH FOLJQRWH SHQGDQW VHFRQ
GHV DYDQW TXH OH F\FOH GH ODYDJH QH GpPDUUH ,O HVW
SRVVLEOH GH SDVVHU j XQ DXWUH SURJUDPPH GDQV OHV
VHFRQGHV
$SUqV FKDTXH SUHVVLRQ GH WRXFKH RQ D GH QRXYHDX VHFRQGHV SRXU SURFpGHU j G·pYHQWXHOOHV FRUUHFWLRQV
$XVVL ORQJWHPSV TXH OD ODPSH WpPRLQ GX SUR
JUDPPH VpOHFWLRQQp FOLJQRWH RQ SHXW HQ RXWUH
VpOHFWLRQQHU OH PRGH pFRQRPLTXH
1·RXYUH] SOXV OD SRUWH DSUqV OH GpPDUUDJH GX
SURJUDPPH
H
6723
$IILFKDJH GH SURJUDPPHV
/HV V\PEROHV OXPLQHX[ GDQV O·DIILFKHXU LQGLTXHQW
GDQV TXHOOH SKDVH OH SURJUDPPH VH WURXYH
3UpODYDJH
1HWWR\DJH
5LQoDJH
6pFKDJH
)LQ GH SURJUDPPH
)LQ GX SURJUDPPH
/H V\PEROH ILQ GH SURJUDPPH
V·DOOXPH GDQV O·DIIL
FKHXU GH SURJUDPPH DLQVL TXH OH SURJUDPPH TXL
D pWp FKRLVL HQ GHUQLHU OLHX
&RXSXUH GH VpFXULWp
8QH FRXSXUH GH VpFXULWp SURWqJH FRQWUH XQ GpPDUUDJH
UpSpWp SDU LQDGYHUWDQFH DSUqV OD ILQ GX SURJUDPPH
3RXU XQH QRXYHOOH SURJUDPPDWLRQ OH ODYH YDLVVHOOH GRLW
rWUH DUUrWp HW HQVXLWH UHPLV HQ PDUFKH RX OD SRUWH
GRLW rWUH RXYHUWH HW HQVXLWH UHIHUPpH
&RUULJHU RX DQQXOHU OD VpOHFWLRQ GH SURJUDPPH
H
6723
/D WRXFKH 6WRS SHUPHW G·LQWHUURPSUH RX G·DUUrWHU
XQ SURJUDPPH HQ FRXUV G·H[pFXWLRQ
,QWHUUXSWLRQ
8QH EUqYH SUHVVLRQ VXU OD WRXFKH 6WRS D SRXU
HIIHW G·LQWHUURPSUH WRXV OHV SURJUDPPHV HW GH IDLUH
FOLJQRWHU OD ODPSH WpPRLQ GH O·DUUrW
8QH QRXYHOOH SUHVVLRQ VXU OD WRXFKH 6WRS UpDF
WLYH OHV SURJUDPPDWLRQV
,QWHUUXSWLRQ
6L OD WRXFKH 6WRS HVW PDLQWHQXH SUHVVpH SHQ
GDQW SOXV GH VHFRQGHV OH SURJUDPPH HVW DQQX
OpH HW O·HDX H[LVWDQWH pYDFXpH SDU OD SRPSH
'qV TXH WRXWH O·HDX D pWp SRPSpH OH V\PEROH GH
ILQ GH SURJUDPPH
V·DOOXPH GDQV O·DIILFKHXU 3RXU pFRQRPLVHU
/D WRXFKH (FR SHUPHW GH GLPLQXHU OD WHPSpUDWXUH
GH ODYDJH HW DLQVL GH FRQVRPPHU PRLQV G·pQHUJLH
SRXU OH FKDXIIDJH
3DQQH GX UpVHDX pOHFWULTXH
(Q FDV GH SDQQH VHFWHXU RX GH GpFOHQFKHPHQW LQYR
ORQWDLUH GH O·LQWHUUXSWHXU SULQFLSDO WRXWHV OHV YDOHXUV
UpJOpHV VRQW FRQVHUYpHV
3UpODYDJH
5LQoDJH IURLG
,QWHQVLI
5DFFRUGHPHQW 9 1
'XUpH PLQ
5DFFRUGHPHQW 9
'XUpH PLQ
6pFKDJH
5LQoDJH ILQDO
5LQoDJH LQWHUPpGLDLUH
1HWWR\DJH
)
3UpODYDJH
7DEOHDX GHV SURJUDPPHV
9DLVVHOOH IRUWHPHQW j WUqV IRUWHPHQW VRXLOOpH &
&
&
&
&
&
&
&
&
&
9DLVVHOOH WUqV OpJqUHPHQWH j OpJqUHPHQWH VRXLOOpH
&
&
H
&
&
H
9DLVVHOOH IRUWHPHQW VRXLOOpH
1RUPDO
9DLVVHOOH QRUPDOHPHQWH j IRUWHPHQWH VRXLOOpH
3URJUDPPH TXRWLGLHQ UHFRPPDQGp
H
9DLVVHOOH QRUPDOHPHQWH VRXLOOpH
%UHI
9DLVVHOOH WUqV OpJqUHPHQWH VRXLOOpH
/HV GRQQpHV GH SURJUDPPDWLRQ GLIIqUHQW HQ IRQFWLRQ GX PRGH GH UDFFRUGHPHQW GHV YDULDWLRQV GH WHQVLRQ
GX UpVHDX pOHFWULTXH GH OD WHPSpUDWXUH G·HQWUpH GH O·HDX GH OD SUHVVLRQ GH O·HDX HW GH OD FKDUJH
6LJQDOLVDWLRQ G·HUUHXU
/·pOHFWURQLTXH GX ODYHYDLVVHOOH SHXW HOOHPrPH Gp
WHFWHU OHV HUUHXUV HW OHV DIILFKHU 6L XQH HUUHXU VXUYLHQW
XQH GHV ODPSHV WpPRLQ GH SURJUDPPH FOLJQRWH DLQVL
TXH OH V\PEROH GH ILQ GH SURJUDPPH GDQV O·DIILFKHXU
9HXLOOH] QRWHU FHV DIILFKDJHV DYDQW GH SUHQGUH FRQWDFW
DYHF OH VHUYLFH DSUqVYHQWH
/D VLJQDOLVDWLRQ G·HUUHXU V·DQQXOH GqV TXH O·LQWHUUXS
WHXU SULQFLSDO D pWp GpFOHQFKp
6LJQDOLVDWLRQ G·HUUHXU HW FDXVH SRVVLEOH
/H V\PEROH )LQ GH SURJUDPPH HW O·DIILFKDJH GH
SURJUDPPH µ1RUPDOµ FOLJQRWHQW
URELQHW G·HDX IHUPp RX WDPLV G·DOLPHQWDWLRQ
REVWUXp
/H V\PEROH )LQ GH SURJUDPPH HW O·DIILFKDJH GH
SURJUDPPH µ,QWHQVLIµ FOLJQRWHQW
WX\DX G·pYDFXDWLRQ RX VLSKRQ ERXFKp
/H V\PEROH )LQ GH SURJUDPPH HW O·DIILFKDJH GH
SURJUDPPH µ%UHIµ FOLJQRWHQW
SUHVVLRQ G·HDX WURS IDLEOH FRQGXLWH G·DOLPHQ
WDWLRQ RX WDPLV G·DOLPHQWDWLRQ REVWUXp
/H V\PEROH )LQ GH SURJUDPPH HW O·DIILFKDJH GH
SURJUDPPH µ3UpODYDJHµ FOLJQRWHQW
GHPDQGHU O·LQWHUYHQWLRQ GX VHUYLFH DSUqV
YHQWH
/H V\PEROH )LQ GH SURJUDPPH HW O·DIILFKDJH GH
SURJUDPPH µ(FRµ FOLJQRWHQW
GHPDQGHU O·LQWHUYHQWLRQ GX VHUYLFH DSUqV
YHQWH
/H V\PEROH )LQ GH SURJUDPPH HW O·DIILFKDJH GH
SURJUDPPH µ6WRSµ FOLJQRWHQW
GHPDQGHU O·LQWHUYHQWLRQ GX VHUYLFH DSUqV
YHQWH
/H V\PEROH )LQ GH SURJUDPPH HW OHV DIILFKD
JHV GH SURJUDPPH µ1RUPDOµ HW µ,QWHQVLIµ
FOLJQRWHQW
GHPDQGHU O·LQWHUYHQWLRQ GX VHUYLFH DSUqV
YHQWH
'pFKDUJHPHQW GH OD FRUEHLOOH j YDLVVHOOH
H
6723
$SUqV GpURXOHPHQW GX SURJUDPPH GH ULQoDJH
'pFKDUJHU OD FRUEHLOOH LQIpULHXUH HQ SUHPLHU 'pFKDUJHU HQVXLWH OD FRUEHLOOH VXSpULHXUH DILQ
TX·DXFXQH JRXWWH G·HDX QH SXLVVH WRPEHU VXU OD YDLV
VHOOH GH OD FRUEHLOOH LQIpULHXUH
&RQWU{OHU OH WDPLV JURVVLHU DSUqV FKDTXH F\FOH GH
QHWWR\DJH HW OH QHWWR\HU DX EHVRLQ
1HWWR\DJH HW HQWUHWLHQ
)
$MRXWHU GX VHO UpJpQpUDQW
/H UpFLSLHQW j VHO GH UpJpQpUDWLRQ SRXU OD GpPLQpUDOL
VDWLRQ GH O·HDX GHYUD rWUH UHPSOL ORUVTXH OD ODPSHWp
PRLQ V·LOOXPLQH
3URFpGHU FRPPH LQGLTXp j OD SDJH VDQV FHSHQ
GDQW GHYRLU DMRXWHU GH O·HDX
$SUqV OH UHPSOLVVDJH LPPpGLDWHPHQW HQFOHQ
FKHU OH SURJUDPPH ©SUpODYDJHª DILQ GH
ULQFHU OHV pYHQWXHOV GpS{WV GH VHO
1H MDPDLV UHPSOLU OH UpFLSLHQW j VHO GH UpJpQp
UDWLRQ DYHF XQ SURGXLW GH ULQoDJH RX GH
QHWWR\DJH
$MRXWHU GX SURGXLW GH ULQoDJH
/RUVTXH OH WpPRLQ GX SURGXLW GH ULQoDJH V·DOOXPH
LO IDXW UDMRXWHU GX SURGXLW GH ULQoDJH
3URFpGHU FRPPH GpFULW VXU OD SDJH (OLPLQHU GH VXLWH OHV JRXWWHV GH SURGXLW GH ULQ
oDJH pYHQWXHOOHPHQW WRPEpHV HQ GHKRUV GX
UpFLSLHQW HW SRXYDQW VLQRQ SURYRTXHU OD IRUPD
WLRQ GH PRXVVH
1HWWR\DJH GX WDPLV JURVVLHU
&RQWU{OHU OH WDPLV JURVVLHU DSUqV FKDTXH F\FOH GH
QHWWR\DJH HW OH QHWWR\HU DX EHVRLQ
6LPSOHPHQW WLUHU OH WDPLV JURVVLHU YHUV OH KDXW
OH QHWWR\HU VRXV O·HDX FRXUDQWH HW OH UHPHWWUH HQ
SODFH
1HWWR\DJH GX PLFURILOWUH
/H PLFURILOWUH GRLW rWUH QHWWR\p GH WHPSV HQ WHPSV
'pYHUURXLOOHU OH ILOWUH HQ WRXUQDQW OH OHYLHU YHUV OD
GURLWH SRVLWLRQ $ 5HWLUHU OH PLFURILOWUH HW OH QHW
WR\HU VRXV O·HDX FRXUDQWH j O·DLGH G·XQH EURVVH
5HSODFHU OH PLFURILOWUH GDQV VRQ VRFOH HW OH YHU
URXLOOHU HQ WRXUQDQW OH OHYLHU YHUV OD JDXFKH
SRVLWLRQ % $
%
1HWWR\DJH GHV EXVHV GHV EUDV GH ULQoDJH
&RQWU{OHU UpJXOLqUHPHQW VL OHV EXVHV GHV EUDV GH ULQ
oDJH HW QH VRQW SDV REVWUXpHV SDU GHV
UHVWHV G·DOLPHQWV 6L QpFHVVDLUH QHWWR\HU OHV EXVHV
VRXV O·HDX FRXUDQWH j O·DLGH G·XQ ILO GH IHU RX G·XQH
DLJXLOOH
7RXW HQ YHLOODQW j QH SDV HQGRPPDJHU O·RULILFH
%UDV GH ULQoDJH VXSpULHXU
5HWLUHU OH EUDV GH ULQoDJH VXSpULHXU 'pYLVVHU OD YLV GH IL[DWLRQ $ HQ OD WRXUQDQW YHUV
OD JDXFKH
5HWLUHU OH EUDV GH ULQoDJH GH O·D[H GH URWDWLRQ
1HWWR\HU OH EUDV JLFOHXU HW OHV YLV GH IL[DWLRQ
'pPRQWHU OH EUDV GH ULQoDJH HW OH EORTXHU HQ WRXU
QDQW OD YLV YHUV OD GURLWH
$
%UDV GH ULQoDJH PpGLDQ
5HWLUHU OH EUDV JLFOHXU PpGLDQ HQ OXL LPSULPDQW
XQ PRXYHPHQW GH URWDWLRQ ODWpUDO
3RXU OH PRQWDJH SUHVVHU OH EUDV JLFOHXU ODWpUDO
YHUV OH KDXW MXVTX·j FH TX·LO V·HQJDJH GH PDQLqUH
SHUFHSWLEOH
%UDV GH ULQoDJH LQIpULHXU
5HWLUHU OH EUDV GH ULQoDJH LQIpULHXU 'pYLVVHU O·pFURX GH IL[DWLRQ $ HQ OH WRXUQDQW YHUV
OD JDXFKH
5HWLUHU OH EUDV GH ULQoDJH GH O·D[H GH URWDWLRQ
1HWWR\HU OHV EXVHV
5HPRQWHU OH EUDV GH ULQoDJH HW OH EORTXHU HQ WRXU
QDQW O·pFURX GH IL[DWLRQ $ YHUV OD GURLWH
$
1HWWR\DJH H[WpULHXU
/HV VXUIDFHV H[WHUQHV GH OD PDFKLQH HW SOXV SDUWLFX
OLqUHPHQW VRQ SDQQHDX GH FRPPDQGH GHYUDLHQW rWUH
QHWWR\pHV UpJXOLqUHPHQW j O·DLGH G·XQ FKLIIRQ GRX[ HW
KXPLGH 6HXOV GHV SURGXLWV GH QHWWR\DJH QHXWUHV WHOV
TXH SRXU OH ODYDJH GH OD YDLVVHOOH j OD PDLQ GHYURQW rWUH
XWLOLVpV 'HV VROYDQWV RUJDQLTXHV WHOV TXH O·DFpWRQH
GHV GLOXDQWV SRXU SHLQWXUHV HWF QH GRLYHQW rWUH XWLOL
VpV HQ DXFXQ FDV
$SSDUHLOV DYHF
LQR[\GDEOH
VXUIDFH
HQ
DFLHU
3RXU OD IDFH DYDQW HQ DFLHU LQR[\GDEOH QRXV UHFRP
PDQGRQV XQ QHWWR\DJH LQWHQVH HW XQ HQWUHWLHQ j LQWHU
YDOOHV UpJXOLHUV DYHF GHV SURGXLWV DSSURSULpV j O·DFLHU
LQR[
9HXLOOH] REVHUYHU OHV LQVWUXFWLRQV UHODWLYHV j O·HPSORL
GH SURGXLWV GH QHWWR\DJH HW G·HQWUHWLHQ /HV SURGXLWV
pJUDWLJQDQWV HW DEUDVLIV QH VRQW SDV DSSURSULpV
$SSOLTXHU OH SURGXLW GH QHWWR\DJH VXU XQ FKLIIRQ KX
PLGH DYDQW G·HVVX\HU HQVXLWH ODYHU OD VXUIDFH HQ
PRXLOODQW HW OD IDLUH VpFKHU HQ OD IURWWDQW DYHF XQ FKLI
IRQ VHF
/RUV GX QHWWR\DJH YHLOOH] j FH TXH OD ILQLWLRQ GH OD VXU
IDFH HQ DFLHU LQR[\GDEOH QH VH IDVVH SDV FRQWUH OD
VWUXFWXUH OHV ILQHV OLJQHV KRUL]RQWDOHV SDV GH PRX
YHPHQWV FLUFXODLUHV
6L YRXV SHQVH] TXH YRWUH ODYHYDLVVHOOH QH IRQFWLRQQH SDV FRUUHFWHPHQW
$YDQW GH IDLUH DSSHO DX VHUYLFH DSUqVYHQWH YpULILH]
G·DERUG VL YRXV QH SRXYH] SDV UHPpGLHU YRXVPrPH
DX SUREOqPH HQ VXLYDQW OHV LQVWUXFWLRQV FLGHVVRXV 6L
HOOHV QH VXIILVHQW SDV Q·KpVLWH] SDV j FRQWDFWHU OH VHU
YLFH DSUqVYHQWH
/D SRPSH G·pYDFXDWLRQ WRXUQH HQ SHUPDQHQFH
PrPH VL OD PDFKLQH HVW pWHLQWH
/H GLVSRVLWLI GH SURWHFWLRQ FRQWUH OHV LQRQGDWLRQV
V·HVW HQFOHQFKp )HUPH] OH URELQHW G·DOLPHQWDWLRQ
HQ HDX 5HWLUH] HQVXLWH OD ILFKH G·DOLPHQWDWLRQ
'DQV OH FDV G·XQ UDFFRUGHPHQW IL[H FRXSH] OH V
GLVMRQFWHXU V RX {WH] OH V IXVLEOH V $SSHOH] OH
VHUYLFH DSUqVYHQWH SRXU LGHQWLILHU OD SDQQH
/H SURJUDPPH QH GpPDUUH SDV
/HV IXVLEOHV GX WDEOHDX pOHFWULTXH VRQWLOV HQ ERQ
pWDW" 9RWUH DSSDUHLO HVWLO EUDQFKp"
/D SRUWH HVWHOOH ELHQ IHUPpH" 6L QRQ IHUPH]OD
j IRQG MXVTX·j FH OH PpFDQLVPH GH IHUPHWXUH GH OD
SRUWH VH YHUURXLOOH
/·HDX Q·DUULYH SDV
/HV EUDV Q·RQWLOV SDV pWp EORTXpV SDU GH OD YDLV
VHOOH RX GHV FRXYHUWV"
(VWFH TXH OHV JLFOHXUV GHV EUDV GH ULQoDJH VRQW
LOV SURSUHV"
7RXV OHV ILOWUHV GX IRQG VRQWLOV SURSUHV" 6RQWLOV
LQVWDOOpV FRUUHFWHPHQW"
$YH]YRXV PLV DVVH] GH GpWHUJHQW"
/H IOH[LEOH G·pYDFXDWLRQ HVWLO FRUUHFWHPHQW
LQVWDOOp"
(VWFH TXH OH VLSKRQ GX FRWp EkWLPHQW HVWLO
REVWUXp"
< DWLO HQFRUH GX VHO UpJpQpUDQW GDQV OH UpFLSLHQW
GH UpVHUYH GX VHO" 6DQV VHO O·HDX Q·HVW SDV DGRX
FLH HW GHV GpS{WV GH FDOFDLUH SHXYHQW VH IRUPHU VXU
OD YDLVVHOOH HW GDQV OD PDFKLQH
$YH]YRXV UpJOp O·DGRXFLVVHXU HQ IRQFWLRQ GH OD
GXUHWp GH YRWUH HDX GH GLVWULEXWLRQ"
/D YDLVVHOOH Q·HVW SDV VqFKH HW Q·D DXFXQ pFODW
< DWLO HQFRUH GX SURGXLW GH ULQoDJH GDQV OH
UpVHUYRLU"
/H URELQHW G·HDX HVWLO ERXFKp" 2XYULU HW IHUPHU
SOXVLHXUV IRLV OH URELQHW G·HDX
/H GRVDJH GX VHO UpJpQpUDQW HVWLO FRUUHFWHPHQW
UpJOp"
/H ILOWUH VLWXp GDQV OH UDFFRUG GX IOH[LEOH DX URELQHW
HVWLO SURSUH" 6L QpFHVVDLUH QHWWR\H] OH ILOWUH
/H IOH[LEOH G·DOLPHQWDWLRQ HVWLO SOLp" 9pULILH] OH
IOH[LEOH VXU WRXWH VD ORQJXHXU
/HV YHUUHV HW OD YDLVVHOOH SUpVHQWHQW GHV VWULHV
GHV EDQGHV GHV WDFKHV ODLWHXVHV RX GHV DXUpROHV
EOHXkWUHV
/D SUHVVLRQ PLQLPDOH G·pFRXOHPHQW GH O·HDX HVW
HOOH GH EDU"
/H URELQHW G·HDX HVWLO FRPSOqWHPHQW RXYHUW"
/·LQGLFDWHXU GH GpURXOHPHQW GH SURJUDPPH UHVWH
EORTXp DX GpEXW G·XQ F\FOH GH ODYDJH DYHF GpWHU
JHQW
/D GRVH GH SURGXLW GH ULQoDJH HVW WURS LPSRUWDQWH
5pGXLVH] OD GRVH
/HV YHUUHV HW OD YDLVVHOOH VRQW FRQVWHOOpV GH WDFKHV
G·HDX VpFKpH
/D GRVH GH SURGXLW GH ULQoDJH HVW WURS IDLEOH $XJ
PHQWH] OD GRVH
/H GLVSRVLWLI GH IHUPHWXUH GX UpFLSLHQW j VHO HVWLO
ELHQ IHUPp"
$YH]YRXV RXYHUW OH URELQHW G·HDX"
/H ILOWUH VLWXp GDQV OH UDFFRUG GX IOH[LEOH DX URELQHW
HVWLO SURSUH" 6L QpFHVVDLUH QHWWR\H] OH ILOWUH
7DFKHV GH URXLOOH j O·LQWpULHXU GX ODYHYDLVVHOOH
/D YDLVVHOOH Q·HVW SDV SURSUH
$YH]YRXV VpOHFWLRQQp OH SURJUDPPH DSSURSULp
DX W\SH HW DX GHJUp GH VDOLVVXUH GH OD YDLVVHOOH"
9RLU OH ´7DEOHDX GHV SURJUDPPHVµ
$YH]YRXV GLVSRVp OD YDLVVHOOH GH VRUWH TXH OHV
MHWV G·HDX SXLVVHQW DWWHLQGUH WRXWHV OHV IDFHV LQWp
ULHXUHV HW H[WpULHXUHV GH OD YDLVVHOOH" /HV SDQLHUV
QH GRLYHQW SDV rWUH VXUFKDUJpV
/·LQWpULHXU GX ODYHYDLVVHOOH HVW HQ DFLHU LQR[\GD
EOH 6L GHV WDFKHV GH URXLOOH DSSDUDLVVHQW HOOHV
VRQW G·RULJLQH H[WpULHXUH URXLOOH GDQV O·HDX R[\GD
WLRQ GHV FDVVHUROHV FRXYHUWV HWF (OLPLQH] FHV
WDFKHV DX PR\HQ G·XQ SURGXLW GX FRPPHUFH SRXU
O·HQWUHWLHQ GH O·DFLHU LQR[\GDEOH
/H SURJUDPPH µ3UpODYDJHµ DWLO pWp ODQFp LPPp
GLDWHPHQW DSUqV DYRLU IDLW OH SOHLQ HQ VHO"
(JDOHPHQW j YRWUH VHUYLFH DSUqV O·DFKDW
)
8Q VHUYLFH DSUqVYHQWH 7KHUPD HIILFDFH HVW j OD GLV
SRVLWLRQ GH WRXWH QRWUH FOLHQWqOH
$YDQW GH YRXV DGUHVVHU DX VHUYLFH DSUqV
YHQWH
5HJDUGH] j OD SDJH µ6L YRXV SHQVH] TXH YRWUH
ODYHYDLVVHOOH QH IRQFWLRQQH SDV FRUUHFWHPHQWµ
/RUVTXH YRXV DYH] UHFRXUV DX VHUYLFH
DSUqVYHQWH
1RWH] OHV LQGLFDWLRQV VXLYDQWHV TXH YRXV WURXYH]
VXU OD SODTXH VLJQDOpWLTXH GH O·HQFDGUHPHQW
URXJH GH YRWUH DSSDUHLO
1XPpUR GH VpULH
'pVLJQDWLRQ GX PRGqOH
1XPpUR GH SURGXFWLRQ
6LJQDOLVDWLRQ G·HUUHXU
1RWH] YRV FRQVWDWDWLRQV
&HFL IDFLOLWHUD OHV SUpSDUDWLIV HW OD WkFKH GH QRV
WHFKQLFLHQV GH VHUYLFH
$SSHOH] VHUYLFH QXPpUR
9HXLOOH] rWUH SUpVHQW j YRWUH GRPLFLOH GXUDQW O·LQWHU
YHQWLRQ GX WHFKQLFLHQ GH VHUYLFH FDU LO HVW GpSHQ
GDQW GH YRV LQIRUPDWLRQV
1XPpUR GH VpULH
1XPpUR GH SURGXFWLRQ
3URG1U
6HULH1U
0RG
'pVLJQDWLRQ GH PRGqOH
3LqFHV GH UHFKDQJH
)
'pVLJQDWLRQ
1R GH SLqFH
GH UHFKDQJH
%UDV GH ULQoDJH VXSpULHXU
%UDV GH ULQoDJH PpGLDQ
3DOLHU GH EUDV JLFOHXU
HQ SDUWLHV
5RQGHOOH UHVVRUW
%UDV GH ULQoDJH LQIpULHXU
3DOLHU GX EUDV GH ULQoDJH
VXSpULHXU
(FURX HW EORFDJH GX EUDV
GH ULQoDJH
&RUEHLOOH LQIpULHXUH FRPSOqWH
&RUEHLOOH j FRXYHUWV FRPSO
5kWHOLHU j DVVLHWWHV
SRVLWLRQV
5kWHOLHU j DVVLHWWHV
SRVLWLRQV
&RUEHLOOH VXSpULHXUH FRPSOqWH
&RPSDUWLPHQW SRXU WDVVHV
6XSSRUW GH URXOHDX LQIpULHXU
FRPSOHW
6RXWLHQ SRXU YHUUHV
7DPLV JURVVLHU
7DPLV ILQ DYHF PLFURILOWUH
&RXYHUFOH GX UpFLSLHQW j VHO
&DSXFKRQ SRXU DPHQpH G·HDX
-RLQW G·pWDQFKpLWp GH SRUWH
-RLQW G·pWDQFKpLWp UpFLSLHQW
SURGXLW GH ODYDJH
9HQWH GHV SLqFHV GH UHFKDQJH
6WRFN HQ SLqFHV GH
$GPLQLVWUDWLRQ GX
UHFKDQJH FHQWUDOLVp
VHUYLFH DSUqVYHQWH
0lJHQZLO
0lJHQZLO
7HO &DUDFWpULVWLTXHV WHFKQLTXHV
'LPHQVLRQV
/DUJHXU
+DXWHXU
3URIRQGHXU PD[
)
FP
FP
FP
3URIRQGHXU PD[ DYHF SRUWH
RXYHUWH
7HQVLRQ GH VHUYLFH
)UpTXHQFH
FP
9 1
9
3XLVVDQFH DEVRUEpH
3RPSH GH FLUFXODWLRQ
:
3XLVVDQFH DEVRUEpH
&RUSV GH FKDXIIH
:
+]
+]
: $
: $
3XLVVDQFH DEVRUEpH WRWDOH
:
3UHVVLRQ G·HDX
IURLGH RX FKDXGH MXVTX·j
PD[ E&
$
PLQ
EDU HDX FRXUDQWH
PD[
EDU
&DSDFLWp GH FKDUJH
&RXYHUWV QRUPDOLVpV &(,
9DOHXUV G·H[SORLWDWLRQ
,QWHQVLI
,QWHQVLI H
(QHUJLH N:K
(DX O
1RUPDO
1RUPDO H
%UHI
%UHI H
.XQGHQGLHQVW 6HUYLFH DSUqVYHQWH 6HUYL]LR GRSR YHQGLWD
=ULFK 0lJHQZLO
*HQqYH
,QGXVWULHVWUDVVH 5XH GHV 5RLV =RQD ,QGXVWULDOH (
7HO
7pO 7HO
)D[ )D[ )D[ :LQWHUWKXU
3UpYHUHQJHV
%UJOLVWUDVVH /H 7UpVL 7HO
7pO )D[ )D[ 6FKlQLV
5pFK\
%LOWHQHUVWDVVH
5RXWH GH *U{QH
7HO
7pO )D[ )D[ *UDQFLD
&KXU
(LQH 1XPPHU IU GLH JDQ]H 6FKZHL]
&RPHUFLDOVWUDVVH 3RXU WRXWH OD 6XLVVH XQ VHXO QXPpUR WpOpSKRQH
)D[ 8Q XQLFR QXPHUR WHOHIRQLFR SHU WXWWD OD 6YL]]HUD
7HO
*RVVDX
3RVWVWUDVVH 7HO
)D[ 6HUYLFH3KRQ
3UDWWHOQ
5KHLQSDUN &HQWHU
1HW]LERGHQVWUDVVH E
7HO
)D[ (PPHQ
,WWLJHQ%HUQ
%XKRO]VWUDVVH (\ 7HO
7HO
)D[ )D[ .XQGHQGLHQVW $GPLQLVWUDWLRQ
$GPLQLVWUDWLRQ GX VHUYLFH
0lJHQZLO
0lJHQZLO
0lJHQZLO
7HO
7HO 7HO )D[ )D[ )D[ $GPLQLVWUD]LRQH VHUYL]LR
(UVDW]WHLOYHUNDXI
9HQWR GHV SLqFHV GH UHFKDQJH
9HQGLWD GL SH]]L GL ULFDPELR
7HO RGHU
RX
RSSXUH
)D[ *DUDQWLH
*DUDQWLH
*DUDQ]LD
:LU JHZlKUHQ DXI DOOHQ 3URGXNWHQ
/·XWLOLVDWHXU ILQDO GH WRXW SURGXLW
3HU TXHVWR SURGRWWR FRQFHGLDPR
GLH LQ GHU 6FKZHL] JHNDXIW XQG LQ
DFKHWp HW XWLOLVp HQ 6XLVVH EpQpILFLH
XQD JDUDQ]LD GL PHVL D SDUWLUH
%HWULHE VLQG HLQH HLQMlKULJH 9ROO
G·XQH JDUDQWLH FRPSOqWH G·XQH
GHOOD GDWD GL YHQGLWD /D JDUDQ]LD
*DUDQWLH JHUHFKQHW DE /LHIHU
DQQpH j SDUWLU GH OD GDWH GH OLYUDLVRQ
q YDOLGD GLHWUR SUHVHQWD]LRQH
GDWXP DQ GHQ (QGYHUEUDXFKHU
/D IDFWXUH RX OH MXVWLILFDWLI G·DFKDW
GHOOD IDWWXUD R GHOOR VFRQWULQR
0DVVJHEHQG IU GHQ *DUDQWLH
FRUUHVSRQGDQW IDLW IRL HQ OD PDWLqUH
G· DFTXLVWR
DQVSUXFK LVW GLH )DNWXUD RGHU HLQ
HQWVSUHFKHQGHU 9HUNDXIVEHOHJ
7KHUPD3KRQ
'HU WHOHIRQLVFKH
%HUDWXQJVGLHQVW
GHU 7KHUPD
/H VHUYLFH G·LQIRU
PDWLRQ WpOpSKRQL
TXH GH 7KHUPD
,O VHUYL]LR GL FRQ
VXOHQ]D WHOHIRQLFD
GHOOD 7KHUPD
0RQWDJ ELV )UHLWDJ
8KU
/XQGL j YHQGUHGL GH
8KU
/XQHGLYHQHUGL GDVVH RUH
8KU
)U $XVNQIWH 5DWVFKOlJH XQG
7LSV UXQG XP GLH $QZHQGXQJ YRQ
+DXVKDOWDSSDUDWHQ
3RXU UHQVHLJQHPHQWV FRQVHLOV
HW ©DVWXFHVª FRQFHUQDQW O·XWLOLVD
WLRQ GH YRV DSSDUHLOV PpQDJHUV
3HU LQIRUPD]LRQL VXJJHULPHQWL H
FRQVLJOL VX WXWWR TXDQWR FRQFHUQH
O·XVR GHJOL HOHWWURGRPHVWLFL
(LQH 'LHQVWOHLVWXQJ GLH IU ,KUH
$QOLHJHQ UXQG XP GLH +DXVKDOW
DSSDUDWH WlJOLFK IU 6LH EHUHLW
VWHKW
8QH SUHVWDWLRQ GH VHUYLFH j YRWUH
GLVSRVLWLRQ FKDTXH MRXU SRXU WRX
WHV TXHVWLRQV WRXFKDQW DX[ DS
SDUHLOV PpQDJHUV
8Q VHUYL]LR JLRUQDOPHQWH D YRV
WUD GLVSRVL]LRQH SHU VRGGLVIDUH OH
YRVWUH ULFKLHVWH ULJXDUGDQWL JOL
HOHWWURGRPHVWLFL
1XW]HQ 6LH GDV 7KHUPD3KRQ
]XP %HLVSLHO IU
$SSHOH] 7KHUPD3KRQ SDU H[
HPSOH SRXU
8WLOL]]DWH LO VHUYL]LR 7KHUPD
3KRQ DG HVHPSLR SHU
:
:
:
:
:
:
SURPSWH $XVNXQIW
EHL )UDJHQ ]XU %HGLHQXQJ
GHU $SSDUDWH
KLOIUHLFKH 5DWVFKOlJH
EH]JOLFK 8QWHUKDOW XQG
3IOHJH GHU +DXVKDOWJHUlWH
QW]OLFKH 7LSV
EHLP .RFKHQ %DFNHQ 6S
OHQ RGHU :DVFKHQ XQG
7URFNQHQ
NRPSHWHQWH %HUDWXQJ
EHL GHU :DKO HLQHV *HUlWHV
GDV ,KUHQ :QVFKHQ HQW
VSUHFKHQ VROO
:
:
:
UHQVHLJQHPHQWV UDSLGHV
FRQFHUQDQW O·XWLOLVDWLRQ GHV
DSSDUHLOV
FRQVHLOV MXGLFLHX[
SRXU O·HQWUHWLHQ HW OHV VRLQV j
DSSRUWHU DX[ DSSDUHLOV
PpQDJHUV
©DVWXFHVª XWLOHV
SRXU OD FXLVVRQ HQ JpQpUDO
OD FXLVVRQ DX IRXU OH ODYDJH
GH YDLVVHOOH RX SRXU ODYHU
VpFKHU OH OLQJH
FRQVHLOV FRPSpWHQWV
SRXU OH FKRL[ G·XQ DSSDUHLO
FRUUHVSRQGDQW j YRV GpVLUV
:
:
:
LQIRUPD]LRQL LPPHGLD
PHQWH
VXOO·LPSLHJR GHJOL DSSDUHFFKL
FRQVLJOL SUH]LRVL
LQ PHULWR DOOD PDQXWHQ]LRQH
H DOOD FXUD GHJOL HOHWWURGR
PHVWLFL
VXJJHULPHQWL XWLOL
SHU FXFLQDUH DUURVWLUH UL
VFLDFTXDUH R ODYDUH H DVFLX
JDUH
FRQVXOHQ]D FRPSHWHQWH
SHU OD VFHOWD GL XQ DSSDUHF
FKLR FKH VRGGLVIL
OH YRVWUH HVLJHQ]H H L YRVWUL
GHVLGHUL
$7 +DXVJHUlWH $*
%DGHQHUVWUDVVH =ULFK
7HOHIRQ 7HOHID[
$7 $SSDUHLOV 0pQDJHUV 6$
/H 7UpVL 3UpYHUHQJHV
7pOpSKRQH 7pOpID[
$7 $SSDUHFFKL &DVDOLQJKL 6$
&HQWUR 0RQWDQD
/RVRQH
7HOHIRQR 7HOHID[
$7 $SSDUHFFKL &DVDOLQJKL 6$
9LD DOOD )RFH 0X]]DQR3LRGHOOD
7HOHIRQR 7HOHID[
">
Публичная ссылка обновлена
Публичная ссылка на ваш чат обновлена.
