Therma BOK D.1 SFA Manuel utilisateur
PDF
Documento
GHOWD
&
(,1%$8%$&.2)(1
)285 (1&$675e
)2512 '$ ,1&$6752
%2. '6)$
&KqUH FOLHQWH FKHU FOLHQW
1RXV YRXV UHPHUFLRQV G·DYRLU FKRLVL XQ IRXU 7KHUPD
$YHF FH FKRL[ YRXV DYH] PLVp VXU OD TXDOLWp HW OD GXUD
ELOLWp
&HW DSSDUHLO HVW pTXLSp G·XQH IRQFWLRQ GH KDXW FRQIRUW
F·HVW j GLUH G·XQ V\VWqPH j DLU G·pYDFXDWLRQ
/·DpUDWLRQ GX IRXU HVW FRPELQpH DYHF OH UHIURLGLVVH
PHQW GH O·DSSDUHLO HW GH OD QLFKH /HV EXpHV GH FXLVVRQ
HW GH U{WLVVDJH VRQW DVSLUpHV HW pYDFXpHV j O·H[WpULHXU
'H FHWWH PDQLqUH OHV PHXEOHV SODFpHV DXWRXU GX IRXU
UHVWHQW IURLG
/H V\VWqPH j DLU G·pYDFXDWLRQ HVW DXWRPDWLTXH HW QH
QpFHVVLWH DXFXQ HQWUHWLHQ
&H PRGH G·HPSORL YRXV SHUPHW GH IDLUH FRQQDLVVDQFH
SDV j SDV DYHF YRWUH IRXU HW G·HQ XWLOLVHU WRXWHV OHV SRV
VLELOLWpV GH PDQLqUH RSWLPDOH $YDQW OD SUHPLqUH PLVH
HQ VHUYLFH QRXV YRXV SULRQV GH OLUH DWWHQWLYHPHQW OH
FKDSLWUH ©&RQVLJQHV GH VpFXULWpª 1RXV YRXV UHFRP
PDQGRQV GH FRQVHUYHU OH PRGH G·HPSORL j SUR[LPLWp
GH O·DSSDUHLO GH VRUWH TXH YRXV O·D\H] LPPpGLDWHPHQW
VRXV OD PDLQ HQ FDV G·LQFHUWLWXGH
$SUHV YRXV DYH] SULV FRQQDLVVDQFH GX PRGH G·HPSORL
QRXV YRXV SULRQV GH UHQYR\HU OD FDUWH GH JDUDQWLH UHPSOLH
OH VHUYLFH DSUqVYHQWH j 0lJHQZLO
&HW DSSDUHLO HVW FRQIRUPH
j OD GLUHFWLYH &(( &(( &(( &(( 7DEOH GHV PDWLqUHV
5HPDUTXHV LPSRUWDQWHV FRQFHUQDQW OD VpFXULWp /H IRXU HQFDVWUp $YDQW OD SUHPLqUH PLVH HQ VHUYLFH /D FRPPDQGH GHV IRQFWLRQV pOHFWURQLTXHV /H IRXU $SSOLFDWLRQV GHV IRQFWLRQV GX IRXU ,QIRUPDWLRQV JpQpUDOHV VXU OH U{WLVVDJH HW OD FXLVVRQ 1HWWR\DJH HW HQWUHWLHQ /·pFODLUDJH GX IRXU pFKDQJH GHV DPSRXOHV &RQVHLO SUDWLTXHV XWLOHV 6L TXHOTXH FKRVH QH IRQFWLRQQH SDV 6pFXULWp pOHFWULTXH 8WLOLVDWLRQ HW IRQFWLRQQHPHQW 1HWWR\DJH eYDFXDWLRQ GH O·HPEDOODJH 9XH GH O·DSSDUHLO 7DEOHDX V\QRSWLTXH 5pJODJH GH O·KHXUH DFWXHOOH 1HWWR\DJH LQLWLDO 3UHPLHU FKDXIIDJH (OpPHQWV GH FRPPDQGH HW G·DIILFKDJH /HV IRQFWLRQV GX IRXU 0LVH HQ DFWLRQ GHV IRQFWLRQV GX IRXU 5pJOHU OD WHPSpUDWXUH GX IRXU 0LQXWHULHUpYHLO 3URJUDPPHV DXWRPDWLTXHV 'pFOHQFKHPHQW DXWRPDWLTXH , 5pJODJH GH OD GXUpH GH FXLVVRQ DX IRXU 'pFOHQFKHPHQW DXWRPDWLTXH ,, 5pJODJH GH O·KHXUH GH GpFOHQFKHPHQW (QFOHQFKHPHQW HW GpFOHQFKHPHQW DXWRPDWLTXHV 6RQGH j YLDQGH $FFHVVRLUHV GX IRXU )LOWUH j JUDLVVH GH YLDQGH *XLGHV GH SODTXHV &KDXIIDJH VXSpULHXU HW LQIpULHXU &KDOHXU WRXUQDQWH *DPPH SRXU SL]]D *ULOODGHV *ULO j LQIUDURXJH *ULO j JUDQGH VXUIDFH 7XUERJULO 6pFKDJH DYHF DLU FKDXG 6WpULOLVDWLRQ ,QVWUXFWLRQ GH PRQWDJH 'RQQpHV WHFKQLTXH %2. ' 6)$ 7DEOH GH FXLVVRQ HW GH U{WLVVDJH DX IRXU 6HUYLFH DSUqVYHQWH 7KHUPD3KRQ &RQQH[LRQ pOHFWULTXHFKHPLQHPHQW GHV FkEOHV 0RQWDJH 0RGH SL]]D 5{WL j EDVVH WHPSpUDWXUH 7XUERJULO 7DEOH GH JULOODJH 7DEOH GH VWpULOLVDWLRQ 7DEOH GH VpFKDJH 3RLQW GH YHQWH GH UHFKDQJH *DUDQWLH 5HPDUTXHV LPSRUWDQWHV FRQFHUQDQW OD VpFXULWp
/LVH] VRLJQHXVHPHQW FH PRGH G·HPSORL DYDQW G·XWLOL
VHU YRWUH DSSDUHLO )DLWHV VSpFLDOHPHQW DWWHQWLRQ DX[
SUHVFULSWLRQV GH VpFXULWp PDUTXpHV SDU XQ WULDQJOH
G·DYHUWLVVHPHQW
9RXV pYLWHUH] DLQVL GH FDXVHU GHV GRPPDJHV FRUSR
UHOV RX PDWpULHOV &RQVHUYH] SUpFLHXVHPHQW FH PRGH
G·HPSORL HW WUDQVPHWWH]OH j WRXW XWLOLVDWHXU QRXYHDX
&HW DSSDUHLO QH GRLW rWUH XWLOLVp TXH SRXU OHV EHVRLQV
PpQDJHUV HW GDQV GHV EXWV ELHQ SUpFLV ,O HVW FRQIRUPH
DX[ SUHVFULSWLRQV LQWHUQDWLRQDOHV GH VpFXULWp HW DX[
QRUPHV H[LJpHV GH TXDOLWp 7RXWHIRLV OHV PHVXUHV GH
VpFXULWp SUpYXHV QH VDXUDLHQW pOLPLQHU WRXW ULVTXH
G·DFFLGHQW HQ FDV G·XWLOLVDWLRQ DEXVLYH RX GDQJHUHXVH
6L HOOH HVW RXYHUWH OD SRUWH GX IRXU QH GRLW SDV rWUH
VXUFKDUJpH ,O HVW LQWHUGLW GH V·DVVHRLU RX GH JULP
SHU VXU FHOOHFL
6L G·DXWUHV DSSDUHLOV GRLYHQW rWUH UDFFRUGpV DX YRL
VLQDJH LPPpGLDW GX IRXU LO IDXW YHLOOHU j FH TXH OHV
FkEOHV GH UDFFRUGHPHQW QH SXLVVHQW SDV HQWUHU HQ
FRQWDFW DYHF OH IRXU RX UHVWHU FRLQFpV GDQV OD SRUWH
GX IRXU
$ SDUW OHV DFFHVVRLUHV OLYUpV Q·XWLOLVH] TXH GHV
SODWV HW GHV PRXOHV GH FXLVVRQ UpVLVWDQW j OD WHP
SpUDWXUH pOHYpH 3UHQH] JDUGH DX[ UHFRPPDQGD
WLRQV GX IRXUQLVVHXU
$SUqV FKDTXH XWLOLVDWLRQ FRQWU{OH] TXH O·DSSDUHLO
HVW ELHQ pWHLQW
6pFXULWp pOHFWULTXH
/·DSSDUHLO GRLW rWUH UDFFRUGp SDU XQ LQVWDOODWHXU
pOHFWULFLHQ FRQFHVVLRQQDLUH /D VpFXULWp pOHFWUL
TXH GHV DSSDUHLOV HQFDVWUpV H[LJH XQ PRQWDJH
SUpFLV FRQIRUPH DX[ QRUPHV HQ YLJXHXU
7RXW DSSDUHLO HQGRPPDJp QH GRLW SDV rWUH XWLOLVp
(Q FDV GH GpUDQJHPHQW RX GH GpIDXW GpYLVVH]
SXLV UHWLUH] OHV IXVLEOHV
3DU VpFXULWp WRXWH UpSDUDWLRQ VXU SODFH GH O·DSSD
UHLO HW VSpFLDOHPHQW GH VHV RUJDQHV G·DOLPHQWDWLRQ
QH SHXW rWUH HIIHFWXpH TXH SDU XQ pOHFWULFLHQ TXDOL
ILp RX SDU XQ WHFKQLFLHQ GX VHUYLFH GH PDLQWHQDQFH
SRXU SDOOLHU DX[ GDQJHUV G·pOHFWURFXWLRQ (Q FDV GH
SDQQH DGUHVVH]YRXV GLUHFWHPHQW j QRWUH VHU
YLFH WHFKQLTXH GH YHQWH
1HWWR\DJH
/RUV GX QHWWR\DJH PDQXHO GH JXLGHV GH SODTXHV
pFODLUDJH GX IRXU HW GH OD SRUWH GX IRXU DXFXQ
FRUSV GH FKDXIIH QH GRLW rWUH HQFOHQFKp $WWHQGH]
TXH OH IRXU VRLW VXIILVDPPHQW UHIURLGL SRXU SRXYRLU
HQWUHU HQ FRQWDFW VDQV GDQJHU DYHF OHV RUJDQHV LQ
WHUQHV
0DLQWHQH] WRXMRXUV YRWUH IRXU SDUIDLWHPHQW SURSUH
/HV pFODERXVVXUHV GH JUDLVVH HW OHV WDFKHV GpJD
JHQW XQH PDXYDLVH RGHXU ORUVTX·HOOHV FKDXIIHQW
9HLOOH] j OD SURSUHWp GHV VXUIDFHV DVVXUDQW O·pWDQ
FKpLWp GH OD SRUWH DLQVL TXH OH FDGUH GH OD SRUWH
/HV FKDUQLqUHV GH OD SRUWH GX IRXU FRQVWLWXHQW XQ
GDQJHU HW HOOHV QH SHXYHQW rWUH GpPRQWpHV HW UH
PRQWpHV TXH SDU XQ WHFKQLFLHQ H[SpULPHQWp IDL
VDQW SDUWLH GH QRWUH pTXLSH DSUqVYHQWH
/·DSSDUHLO QH GRLW SDV rWUH QHWWR\p DYHF XQ V\V
WqPH GH QHWWR\DJH j YDSHXU RX j KDXWH SUHVVLRQ
SRXU GHV UDLVRQV GH VpFXULWp pOHFWULTXH
8WLOLVDWLRQ HW IRQFWLRQQHPHQW
eORLJQH] OHV SHWLWV HQIDQWV 1H ODLVVH] SDV OHV HQ
IDQWV MRXHU DYHF OD FXLVLQLqUH
$YDQW OD SUHPLqUH XWLOLVDWLRQ OH IRXU GRLW rWUH
FKDXIIp j YLGH $VVXUH]YRXV TXH O·DpUDWLRQ GH OD
SLqFH HVW VXIILVDQWH HW HQFOHQFKH] OD KRWWH G·DpUD
WLRQ VL HOOH H[LVWH /·DSSDULWLRQ G·RGHXUV ORUV GX SUH
PLHU pFKDXIIHPHQW HVW XQ SKpQRPqQH QRUPDO
/HV FRUSV GH FKDXIIH VLWXpV DX KDXW GX IRXU DVVX
UDQW OH FKDXIIDJH GHSXLV OH GHVVXV HW OH JULO DLQVL
TXH OH FRUSV GH FKDXIIH LQIpULHXU GH PrPH TXH OHV
SDURLV GX IRXU VL HOOHV VRQW FKDXGHV SHXYHQW SUp
VHQWHU XQ GDQJHU GH EUOXUH VL O·RQ Q·\ SUHQG SDV
JDUGH
8WLOLVH] GHV JDQWV WKHUPLTXHV RX XQ WRUFKRQ SRXU
UHWLUHU VDQV VH EUOHU OHV PHWV FXLWV
eYDFXDWLRQ GH O·HPEDOODJH
/HV PDWpULDX[ G·HPEDOODJH DLQVL TXH OHV DSSDUHLOV
SpULPpV GRLYHQW rWUH GpEDUUDVVpV VHORQ OHV SUHV
FULSWLRQV 5HVSHFWH] OHV QRUPHV QDWLRQDOHV HW Up
JLRQDOHV DLQVL TXH OHV LQGLFDWLRQV FRQFHUQDQW OHV
PDWLqUHV VpSDUDWLRQ GHV PDWpULDX[ UpFROWH GHV
GpFKHWV OLHX[ GH UDPDVVDJH /H IRXU HQFDVWUp
9XH GH O·DSSDUHLO
GHOWD
7DEOHDX V\QRSWLTXH
DYHF pOpPHQW GH FRPPDQGH HW PRQWUH
pOHFWURQLTXH
3RLJQpH GH OD SRUWH GX IRXU
&
3RUWH GX IRXU
DYHF YLWUH IURQWDOH HQWLqUHPHQW HQ YHUUH HW
IHQrWUH GH FRQWU{OH
7DEOHDX V\QRSWLTXH
&
7RXFKH '·(1&/(1&+(0(17 '( '(&/(1&+(0(17 DYHF ODPSH FRQWU{OH
7RXFK GH FRPPDQGH GHV IRQFWLRQV GX IRXU
$IILFKDJH GH WHPSpUDWXUH
7RXFKH GH FRPPDQGH GH WHPSpUDWXUH
7RXFKH GH UpJXODWHXU GH GXUpH HW GH WHPSpUDWXUH
7RXFKH GH UpJXODWHXU GH GXUpH HW GH WHPSpUDWXUH
7RXFKH GH FRPPDQGH GH O·KHXUH
7RXFKH GH FRPPDQGH ´GXUpH GH FXLVVRQµ
7RXFKH GH FRPPDQGH ´ILQ GH FXLVVRQµ
$IILFKDJH GH O·KHXUH HW GH GXUpH
$YDQW OD SUHPLqUH PLVH HQ VHUYLFH
5pJODJH GH O·KHXUH DFWXHOOH
/RUV GX UpJODJH RX GH OD FRUUHFWLRQ GH O·KHXUH DFWXHOOH
O·DSSDUHLO GRLW rWUH GpFOHQFKp
$SUqV OH UDFFRUGHPHQW GH O·DOLPHQWDWLRQ pOHFWULTXH RX
DSUqV XQH FRXSXUH GH FRXUDQW O·DIILFKDJH LQGLTXH
©ª HQ FOLJQRWDQW SHQGDQW VHFRQGHV HQYLURQ
(QVXLWH ©ª UHVWH DIILFKp HW OH SRLQW HQWUH O·LQGLFD
WLRQ GHV KHXUHV HW FHOOH GHV PLQXWHV FOLJQRWH
&
3HQGDQW TXH FOLJQRWH
5pJOHU O·KHXUH DFWXHOOH DYHF OHV WRXFKHV HW
4XDQG UHVWH DIILFKp HW OH SRLQW HQWUH O·LQGLFDWLRQ
GHV KHXUHV HW FHOOH GHV PLQXWHV FOLJQRWH
$SSX\H] VLPXOWDQpPHQW VXU OHV WRXFKHV GXUpH
GH FXLVVRQ HW ILQ GH FXLVVRQ SRXU TXHO
TXHV VHFRQGHV FOLJQRWH
5pJOH] O·KHXUH DFWXHOOH DYHF OHV WRXFKHV HW
&
$SUqV VHFRQGHV FOLJQRWH HQWUH O·LQGLFDWLRQ GHV KHX
UHV HW FHOOH GHV PLQXWHV /·KHXUH DFWXHOOH HVW DORUV Up
JOpH
3RXU GHV FRUUHFWLRQV GH O·KHXUH DFWXHOOH WHPSV G·pWp
HW G·KLYHUV SURFpGH] GH OD IDoRQ VLPLODLUH
1HWWR\DJH LQLWLDO
/H IRXU GRLW rWUH QHWWR\p DYDQW OD SUHPLqUH XWLOLVDWLRQ
DILQ G·pOLPLQHU WRXWH WUDFH SRVVLEOH ODLVVpH SDU OD IDEUL
FDWLRQ
(QOHYH] VRLJQHXVHPHQW OHV pWLTXHWWHV TXL V·\ WURXYHQW
HQFRUH DLQVL TXH OHV IHXLOOHV GH SURWHFWLRQ $WWHQWLRQ
GH QH SDV HQOHYHU OD SODTXH VLJQDOpWLTXH GH O·DSSDUHLO /H WDEOHDX V\QRSWLTXH HW OD SRUWH GX IRXU GRLYHQW rWUH
ODYpV j O·HDX FKDXGH FRQWHQDQW XQ GpWHUJHQW SXLV Vp
FKpV
(QOHYHU GX IRXU WRXV OHV REMHWV TX·LO FRQWLHQW j
O·H[FHSWLRQ GH OD IHXLOOH GH UpIOH[LRQ VLWXpH VRXV
OH FRUSV GH FKDXIIH LQIpULHXU
9RXV SRXYH] \ YRLU SOXV FODLU HQ DOOXPDQW O·pFODLUDJH LQ
WHUQH HQ SRVLWLRQQDQW OH VpOHFWHXU GH IRQFWLRQ VXU Q·LP
SRUWH TXHOOH SRVLWLRQ HW HQ ODLVVDQW OH VpOHFWHXU GH WHP
SpUDWXUH GpFOHQFKp
$SSX\H] VXU OD WRXFKH 0DUFKH $UUrW 3UHPLHU FKDXIIDJH
$YDQW OD SUHPLqUH PLVH HQ VHUYLFH OH IRXU GRLW
rWUH FKDXIIp j YLGH XQH IRLV $VVXUH]YRXV TXH
O·DpUDWLRQ HVW VXIILVDQWH
3UHVVH] OD WRXFKH 0DUFKH /D ODPSH WpPRLQ
HVW DOOXPpH
$X PR\HQ GH OD WRXFKH VpOHFWLRQQH] OD IRQF
FKDXIIDJH VXSpULHXULQIpULHXU
WLRQ
&
/H V\PEROH GH OD IRQFWLRQ HVW DOOXPp /·DIILFKDJH LQGL
TXH FRPPH WHPSpUDWXUH SUpVpOHFWLRQQpH
$X PR\HQ GH OD WRXFKH PRGLILH] VXU & $SUqV HQYLURQ VHFRQGHV OH IRXU HVW HQFOHQFKp /DLV
VH] IRQFWLRQQHU OH IRXU IHUPp SHQGDQW PLQXWHV HQYL
URQ j FHWWH WHPSpUDWXUH
3RXU DUUrWHU OH IRXU DSSX\H] VXU OD WRXFKH /D
ODPSH WpPRLQ HW O·LOOXPLQDWLRQ GX IRXU V·pWHLJQHQW
/D YHQWLODWLRQ FRQWLQXH j IRQFWLRQQHU MXVTX·j FH TXH OH
IRXU V·HVW UHIURLGL FRQVLGpUDEOHPHQW
&
/D FRPPDQGH GHV IRQFWLRQV pOHFWURQLTXHV
5HPDUTXHV JpQpUDOHV VXU OHV pOpPHQWV
GH FRPPDQGH HW G·DIILFKDJH
'pODL GH UpJODJH GH VHFRQGHV
'pFOHQFKHPHQW GH VpFXULWp
8Q GpODL GH VHFRQGHV V·DSSOLTXH j WRXV OHV UpJODJHV
HQ G·DXWUHV WHUPHV DSUqV O·HQFOHQFKHPHQW GH O·DSSD
UHLO O·pWDSH GH UpJODJH VXLYDQWH GRLW LQWHUYHQLU GXUDQW
FH GpODL /·HQFOHQFKHPHQW HW O·DUUrW GH O·pFODLUDJH GX
IRXU HW OH VLJQDO VRQRUH FRQILUPHQW TXH OHV VHFRQGHV
VRQW pFRXOpHV 9RXV SRXYH] UpDFWLYHU LPPpGLDWHPHQW
OD FRPPDQGH HQ SUHVVDQW OD WRXFKH FRUUHVSRQGDQWH
/D FRPPDQGH pOHFWURQLTXH GX IRXU HVW GRWpH G·XQ V\V
WqPH SRXU O·DUUrW DXWRPDWLTXH DX FDV R OHV IRQFWLRQV
HW WHPSpUDWXUHV pWDLHQW DFWLYpHV VDQV OLPLWDWLRQ GH
WHPSV GXUpH GX SURJUDPPH ILQ GH SURJUDPPH /H
IRXU HVW DXWRPDWLTXHPHQW GpFOHQFKp VHORQ OH QLYHDX
GH WHPSpUDWXUH
7HPSRULVDWLRQ DXWRPDWLTXH HQ ILQ GH FXLVVRQ
6L DSUqV O·DUUrW GH O·DSSDUHLO OD WHPSpUDWXUH LQWHUQH GX
IRXU HVW VXSpULHXUH j & OH YHQWLODWHXU GH QLFKH
FRQWLQXH j IRQFWLRQQHU MXVTX·j FH TXH OD WHPSpUDWXUH
VRLW DUULYpH HQ GHVVRXV GH &
3RXU UpJODJHV MXVTX·j & DSUqV KHXUHV HW
PLQXWHV
3RXU UpJODJHV GH MXVTX·j & DSUqV KHX
UHV HW PLQXWHV
3RXU UpJODJHV GH MXVTX·j & DSUqV KHX
UHV HW PLQXWHV
3RXU UpJODJHV GH MXVTX·j & DSUqV KHXUH
HW PLQXWHV
(OpPHQWV GH FRPPDQGH HW G·DIILFKDJH
&
7RXFKH ©0$5&+(ª ©$55(7ª DYHF ODPSH WpPRLQ
7RXFKH VpOHFWLRQ GH OD IRQFWLRQ GX IRXU
$IILFKDJH GH OD WHPSpUDWXUH
7RXFKH UpJODJH GH OD WHPSpUDWXUH HW LQGLFDWLRQ GH OD WHPSpUDWXUH
7RXFKH UpJODJH GX WHPSV G·pFRXOHPHQW HW GH OD WHPSpUDWXUH GLPLQXWLRQ
7RXFKH UpJODJH GX WHPSV G·pFRXOHPHQW HW GH OD WHPSpUDWXUH DXJPHQWDWLRQ
7RXFKH PLQXWHULH
7RXFKH WHPSV GH FXLVVRQ
7RXFKH ILQ GH FXLVVRQ
$IILFKDJH KHXUH DFWXHOOH HW UpJODJH GX WHPSV
/HV IRQFWLRQV GX IRXU
(FODLUDJH
/·pFODLUDJH HVW HQFOHQFKp HQ JpQpUDO TXDQG OH
IRXU HVW HQFOHQFKp
$LU FKDXG &KDXIIDJH SDU OH FRUSV GH
FKDXIIH GH OD SDURL DUULqUH DYHF YHQWLODWHXU
HQFOHQFKp SRXU U{WLU VXU QLYHDX[ GLIIp
UHQWV &KDXIIDJH SUpUpJOp j &
*ULO LQIUDURXJH *ULO j LQIUDURXJH HQFOHQFKp
DYHF PRWHXU WRXUQDQW
&KDXIIDJH SUpUpJOp j &
&KDXIIDJH VXSpULHXULQIpULHXU
&KDXIIDJH SUpUpJOp &
*ULO SRXU JUDQGHV VXUIDFHV &KDXIIDJH SDU
OH FRUSV GH FKDXIIH VXSpULHXU HW SDU OH JULO DYHF
PRWHXU WRXUQDQW
&KDXIIDJH SUpUpJOp j &
1LYHDX SRXU SL]]DV $LU FKDXG WRXUQDQW DYHF
YHQWLODWHXU HW FRUSV GH FKDXIIH LQIpULHXU
&KDXIIDJH SUpUpJOp j &
&KDXIIDJH VXSpULHXU
&KDXIIDJH SUpUpJOp j &
*ULO 7XUER *ULO j LQIUDURXJH HQFOHQFKp DYHF
YHQWLODWHXU
&KDXIIDJH SUpUpJOp j &
&KDXIIDJH LQIpULHXU
&KDXIIDJH SUpUpJOp j &
0LVH HQ DFWLRQ GHV IRQFWLRQV GX IRXU
(QFOHQFKH] OH IRXU DYHF OD WRXFKH $X PR\HQ GH OD WRXFKH VpOHFWLRQQH] OD IRQF
WLRQ GpVLUpH /H V\PEROH UHSUpVHQWDQW OD IRQFWLRQ
UpJOpH V·DOOXPH VXU O·DIILFKDJH
&
9RXV SRXYH] FKDQJHU GH IRQFWLRQ PrPH SHQGDQW OD
FXLVVRQ
5pJOHU OD WHPSpUDWXUH GX IRXU
(QFOHQFKH] OH IRXU DYHF OD WRXFKH 6pOHFWLRQQH] OD IRQFWLRQ GpVLUpH DX PR\HQ GH OD
WRXFKH /H V\PEROH UHSUpVHQWDQW OD IRQFWLRQ
UpJOpH V·DOOXPH VXU O·DIILFKDJH
'DQV O·DIILFKDJH XQH YDOHXU GH WHPSpUDWXUH HVW LQGL
TXpH TXL FRUUHVSRQG j EHDXFRXS GH SUpSDUDWLRQV 6L
YRXV QH FKDQJH] SDV GH WHPSpUDWXUH OD IRQFWLRQ GX
IRXU VHUD HQFOHQFKpH DYHF FHWWH IRQFWLRQ DSUqV VH
FRQGHV
5pJOH] OD WHPSpUDWXUH SUpIpUpH DX PR\HQ GHV
WRXFKHV HW /HV UpJODJHV GH WHPSpUDWXUH VRQW SRVVLEOHV j SDV GH
GHJUpV HQWUH HW &
9RXV SRXYH] FKDQJHU OD WHPSpUDWXUH PrPH SHQGDQW
OD FXLVVRQ
(Q SUHVVDQW OD WRXFKH OD WHPSpUDWXUH DFWXHOOH
GX IRXU HVW DIILFKpH $SUqV VHFRQGHV O·DIIL
FKDJH UpDIILFKH OD WHPSpUDWXUH UpJOpH
4XDQG OD WHPSpUDWXUH UpJOpH HVW DWWHLQWH GDQV OH IRXU
XQ VLJQDO VRQRUH UHWHQWLW /D WHPSpUDWXUH GX IRXU UHVWH
DORUV FRQVWDQWH SHQGDQW OD SpULRGH GpVLUpH FDU OHV
FRUSV GH FKDXIIH V·HQFOHQFKHQW HW VH GpFOHQFKHQW DX
WRPDWLTXHPHQW SDU FRQWU{OH WKHUPRVWDWLTXH
&
0LQXWHULHUpYHLO
/D PLQXWHULH Q·D DXFXQH IRQFWLRQ G·HQFOHQFKHPHQW QL
G·DUUrW (OOH HVW XWLOLVDEOH SRXU VXUYHLOOHU HW FRQWU{OHU OHV
WHPSV GH FXLVVRQ HW DXWUHV RSpUDWLRQV GH FXLVLQH
PrPH LQGpSHQGDPPHQW GX IRXU RX HQ SDUDOOqOH j GHV
IRQFWLRQV DXWRPDWLTXHV GX IRXU
3UHVVH] OD WRXFKH PLQXWHULH /H V\PEROH HVW DIILFKp HW OD ODPSH WpPRLQ FRUUHVSRQGDQWH FOL
JQRWH
&
5pJOH] OH WHPSV SUpIpUpH DX PR\HQ GHV WRXFKHV
HW GH PLQXWH MXVTX·j KHXUHV HW PLQXWHV $SUqV HQYLURQ VHFRQGHV DSSDUDvW O·KHXUH DFWXHOOH HQWUH OHV FKLIIUHV SRXU O·LQGLFDWLRQ GH O·KHXUH HW FHOOHV
SRXU OHV PLQXWHV FOLJQRWH HW OD ODPSH WpPRLQ V·DOOXPH
$SUqV H[SLUDWLRQ GX WHPSV UpJOp XQ VLJQDO DFRXVWLTXH
GRXEOH UHWHQWLW
3RXU DQQXOHU OH VLJQDO DFRXVWLTXH SUHVVH] OD WRX
FKH PLQXWHULH $SUqV HQYLURQ PLQXWHV OH VLJQDO DFRXVWLTXH HVW DQ
QXOp DXWRPDWLTXHPHQW HW OD ODPSH WpPRLQ V·pWHLQW
(Q SUHVVDQW OD WRXFKH PLQXWHULH YRXV SRXYH] IDLUH
DSSDUDvWUH OH WHPSV UpJOp
$QQXOHU RX FRUULJHU
3UHVVH] OD WRXFKH PLQXWHULH HW FRUULJH] DYHF
OHV WRXFKHV HW RX UHPHWWH] j ]pUR
3URJUDPPHV DXWRPDWLTXHV
$YDQW GH UpJOHU XQ SURJUDPPH DXWRPDWLTXH O·DSSDUHLO
GRLW rWUH HQFOHQFKp HW OD IRQFWLRQ HW OD WHPSpUDWXUH GRL
YHQW rWUH VpOHFWLRQQpHV 6DQV FHV VpOHFWLRQV WRXWH
SURJUDPPDWLRQ UHVWH VDQV HIIHW
'pFOHQFKHPHQW DXWRPDWLTXH
&HW DSSDUHLO RIIUH GHX[ SRVVLELOLWpV GH SURJUDPPDWLRQ
/D GXUpH GH FXLVVRQ FRPPHQFH LQVWDQWDQpPHQW OD
IRQFWLRQ GX IRXU UHVWH HQ PDUFKH MXVTX·j O·DUUrW DXWR
PDWLTXH
'pFOHQFKHPHQW DXWRPDWLTXH , 5pJODJH GH OD
GXUpH GH FXLVVRQ DX IRXU
3UHVVH] OD WRXFKH SRXU HQFOHQFKHU O·DSSDUHLO
6pOHFWLRQQH] OD IRQFWLRQ GX IRXU DYHF OD WRXFKH HW UpJOH] OD WHPSpUDWXUH DYHF OHV WRXFKHV HW
3UHVVH] OD WRXFKH GXUpH GH FXLVVRQ HVW DI
ILFKp GDQV OH FKDPS G·DIILFKDJH HW OD ODPSH WpPRLQ
FRUUHVSRQGDQWH FOLJQRWH
5pJOH] OH WHPSV SUpIpUpH DX PR\HQ GHV WRXFKHV
HW GH PLQXWH MXVTX·j KHXUHV HW PLQXWHV /H IRXU HVW HQFOHQFKp j SDUWLU GX UpJODJH MXVTX·j O·H[SL
UDWLRQ GH OD GXUpH GH FXLVVRQ
/·KHXUH DFWXHOOH HVW DIILFKpH GDQV OH FKDPS G·DIIL
FKDJH /D ODPSH WpPRLQ HVW DOOXPpH HW HQWUH OHV FKLI
IUHV SRXU O·LQGLFDWLRQ GH O·KHXUH HW FHOOHV SRXU OHV PLQX
WHV FOLJQRWH
(Q SUHVVDQW OD WRXFKH GXUpH GH FXLVVRQ YRXV
SRXYH] IDLUH DSSDUDvWUH OH WHPSV UpJOp
$QQXOHU RX FRUULJHU
3UHVVH] OD WRXFKH GXUpH GH FXLVVRQ HW FRUULJH]
DYHF OHV WRXFKHV HW RX UHPHWWH] j ]pUR
8Q WULSOH VLJQDO DFRXVWLTXH LQGLTXH OD ILQ GH OD GXUpH GH
FXLVVRQ /D ODPSH WpPRLQ GXUpH GH FXLVVRQ HVW DO
OXPpH
$SUqV HQYLURQ PLQXWHV OH VLJQDO DFRXVWLTXH HVW DQ
QXOp DXWRPDWLTXHPHQW
/H VLJQDO DFRXVWLTXH SHXW rWUH DQQXOp HQ SUHVVDQW
XQH WRXFKH TXHOFRQTXH
(Q SUHVVDQW VXU OD WRXFKH PDUFKHDUUrW YRXV
SRXYH] DUUrWHU O·DSSDUHLO LQVWDQWDQpPHQW HW DLQVL
DQQXOHU OH SURJUDPPH GXUpH GH FXLVVRQ
&
'pFOHQFKHPHQW DXWRPDWLTXH ,, 5pJODJH GH
O·KHXUH GH GpFOHQFKHPHQW
(QFOHQFKH] O·DSSDUHLO DYHF OD WRXFKH 6pOHFWLRQQH] OD IRQFWLRQ GX IRXU DYHF OD WRXFKH HW UpJOH] OD WHPSpUDWXUH DYHF OHV WRXFKHV HW
3UHVVH] VXU OD WRXFKH ILQ GH FXLVVRQ /H HQWUH OHV FKLIIUHV SRXU O·LQGLFDWLRQ GH O·KHXUH HW
FHX[ SRXU OHV PLQXWHV V·pWHLQW HW OD ODPSH WpPRLQ FOL
JQRWH
&
5pJOH] O·KHXUH GpVLUpH DYHF OHV WRXFKHV HW
HQWUH PLQXWH HW KHXUHV HW PLQXWHV /H IRXU HVW HQFOHQFKp j SDUWLU GX UpJODJH GX WHPSV MXV
TX·j O·pFRXOHPHQW GH OD GXUpH GH FXLVVRQ
/·KHXUH DFWXHOOH DSSDUDvW DX FKDPS G·DIILFKDJH /HV
ODPSHV WpPRLQ GXUpH GH FXLVVRQ HW ILQ GH FXLVVRQ
VRQW DOOXPpHV HW HQWUH OHV FKLIIUHV SRXU O·LQGLFDWLRQ
GH O·KHXUH HW FHX[ SRXU OHV PLQXWHV FOLJQRWH
(Q SUHVVDQW VXU OD WRXFKH ILQ GH FXLVVRQ YRXV SRX
YH] IDLUH DSSDUDvWUH OH WHPSV UpJOp HW HQ SUHVVDQW VXU
OD WRXFKH FHOOH GH OD GXUpH GH FXLVVRQ
$QQXOHU RX FRUULJHU
3UHVVH] VXU OD WRXFKH ILQ GH FXLVVRQ HW FRUUL
JH] RX DQQXOH] DYHF OHV WRXFKHV HW 8Q WULSOH VLJQDO G·DODUPH LQGLTXH OD ILQ GH OD GXUpH GH
FXLVVRQ /HV ODPSHV WpPRLQ HW ILQ GH FXLVVRQ VRQW DOOXPpHV
$SUqV HQYLURQ PLQXWHV OH VLJQDO G·DODUPH V·DUUrWH DX
WRPDWLTXHPHQW
/H VLJQDO G·DODUPH SHXW rWUH DQQXOp HQ SUHVVDQW
VXU XQH WRXFKH TXHOFRQTXH
(Q SUHVVDQW VXU OD WRXFKH 0DUFKH $UUrW YRXV SRXYH] DUUrWHU O·DSSDUHLO LPPpGLDWHPHQW HW
DQQXOHU OH SURJUDPPH ILQ GH FXLVVRQ
(QFOHQFKHPHQW HW GpFOHQFKHPHQW DXWR
PDWLTXHV
(Q FRPELQDQW OHV SURJUDPPDWLRQV GXUpH GH FXLVVRQ HW
ILQ GH FXLVVRQ OH IRXU SHXW rWUH HQFOHQFKHU j XQH KHXUH
XOWpULHXUH HW DUUrWp DSUqV OD FXLVVRQ j XQH KHXUH SUpGp
WHUPLQpH
&
([HPSOH
+HXUH DFWXHOOH GH OD SURJUDPPDWLRQ KHXUHV OD
GXUpH GH FXLVVRQ HVW KHXUH HW PLQXWHV OH PHWV
FXLW GRLW rWUH WHUPLQp j KHXUHV
(QFOHQFKH] OH IRXU DYHF OD WRXFKH 6pOHFWLRQQH] OD IRQFWLRQ GX IRXU DYHF OD WRXFKH HW UpJOH] OD WHPSpUDWXUH DYHF OHV WRXFKHV HW
&
3UHVVH] OD WRXFKH GXUpH GH FXLVVRQ HVW
DIILFKp DX FKDPS G·DIILFKDJH HW OD ODPSH WpPRLQ
FRUUHVSRQGDQWH HVW DOOXPpH
5pJOH] OD GXUpH GH FXLVVRQ DYHF OHV WRXFKHV HW SRVVLEOH HQWUH HW 3UHVVH] OD WRXFKH ILQ GH FXLVVRQ HVW DORUV
DIILFKp DX FKDPS G·DIILFKDJH HW OD ODPSH WpPRLQ
FRUUHVSRQGDQWH HVW DOOXPpH
5pJOH] VXU KHXUHV DYHF OHV WRXFKHV
HW SRVVLEOH rWUH HW &
/D IRQFWLRQ HW O·pFODLUDJH GX IRXU VRQW DUUrWpV DSUqV OH
SURFHVVXV GH UpJODJH /·KHXUH DFWXHOOH HVW DIILFKpH DX
FKDPS G·DIILFKDJH OHV ODPSHV WpPRLQ GXUpH GH FXLV
VRQ HW ILQ GH FXLVVRQ VRQW DOOXPpHV /H HQWUH
OHV FKLIIUHV SRXU O·LQGLFDWLRQ GHV KHXUHV HW FHX[ SRXU
OHV PLQXWHV FOLJQRWH
/·KHXUH GX GpEXW GH OD GXUpH GH FXLVVRQ VH FDOFXOH HQ
VRXVWUD\DQW OD GXUpH GH FXLVVRQ GH O·KHXUH G·DUUrW
H[HPSOH KHXUHV $ FH PRPHQW OD IRQFWLRQ GX
IRXU SUpVpOHFWLRQQpH HVW HQFOHQFKp
(Q SUHVVDQW OD WRXFKH ILQ GH FXLVVRQ YRXV SRXYH]
IDLUH DIILFKHU OH WHPSV UpJOp HW HQ SUHVVDQW OD WRXFKH OD GXUpH GH FXLVVRQ
$QQXOHU HW FRUULJHU
3UHVVH] OD WRXFKH GXUpH GH FXLVVRQ HW RX ILQ
GH FXLVVRQ HW FRUULJH] RX UHPHWWH] j ]pUR DYHF
OHV WRXFKHV HW 8Q WULSOH VLJQDO G·DODUPH LQGLTXH OD ILQ GH OD GXUpH GH
FXLVVRQ /HV ODPSHV WpPRLQ GXUpH GH FXLVVRQ HW ILQ
GH FXLVVRQ VRQW DOOXPpHV
$SUqV HQYLURQ PLQXWHV OH VLJQDO G·DODUPH HVW DUUrWp
DXWRPDWLTXHPHQW
/H VLJQDO G·DODUPH SHXW rWUH DQQXOp HQ SUHVVDQW
XQH WRXFKH TXHOFRQTXH
9RXV SRXYH] DUUrWHU O·DSSDUHLO LQVWDQWDQpPHQW
DYHF OD WRXFKH 0DUFKH$UUrW HW DLQVL DQQXOHU OHV
SURJUDPPHV GXUpH GH FXLVVRQ HW ILQ GH FXLVVRQ
&
6RQGH j YLDQGH
&XLVVRQ DXWRPDWLTXH HQ IRQFWLRQ GH OD WHPSpUDWXUH j
FRHXU
8WLOLVH] VHXOHPHQW OD SLqFH RULJLQDOH RX OD SLqFH GH UH
FKDQJH RULJLQDOH
/D VRQGH j YLDQGH PHVXUH OD WHPSpUDWXUH DX FRHXU GX
PHWV HW OD GXUpH GH FXLVVRQ HVW WHUPLQpH DXWRPDWLTXH
PHQW
/D VRQGH j YLDQGH SHXW rWUH XWLOLVpH DYHF OHV IRQFWLRQV
GX IRXU FKDXIIDJH VXSpULHXU LQIpULHXU DLU FKDXG FLU
FXOp QLYHDX SRXU SL]]D JULO WXUER FKDXIIDJH LQIpULHXU
j SDUW HW FKDXIIDJH VXSpULHXU j SDUW
/HV IRQFWLRQV GX IRXU LQIUDURXJH HW JULO SRXU JUDQGHV
VXUIDFHV VRQW LQDFWLYpHV TXDQG OD VRQGH j YLDQGH HVW
ILFKpH HW LOV VRQW VDXWpHV j OD VXLWH GH FRPPXWDWLRQ
DYHF OH FRPPXWDWHXU URWDWLI
/D ILFKH MDFN IHPHOOH SRXU OD VRQGH j YLDQGH VH WURXYH
GDQV OD SDURL GURLWH GX IRXU
3ODQWH] OD VRQGH j YLDQGH GDQV OH PHWV HQ SRXV
VDQW VD SRLQWH DX FRHXU GX PHWV HW SRXVVH] OH
GDQV OH IRXU GDQV OD JDPHOOH GH FXLVLQH VXU OD
W{OH j JkWHDX RX OD JULOOH GH OqFKHIULWH
0HWWH] HQ PDUFKH OH IRXU DYHF OD WRXFKH 6pOHFWLRQQH] OD IRQFWLRQ GX IRXU DYHF OD WRXFKH
HW UpJOH] OD WHPSpUDWXUH DYHF OHV WRXFKHV
HW ,QVpUH] OD ILFKH GH OD VRQGH j YLDQGH MXVTX·DX
QLYHDX GH OD SRLJQpH GDQV OD ILFKH MDFN IHPHOOH
VLWXpH GDQV OD SDURL GURLWH GX IRXU
/D WHPSpUDWXUH j FRHXU & HVW DIILFKpH DX FKDPS
G·DIILFKDJH
9RXV SRXYH] FKDQJHU FHWWH YDOHXU VHORQ YRWUH SUpSD
UDWLRQ
&
5pJOH] OD WHPSpUDWXUH j SDV GH GHJUpV HQWUH
HW & DYHF OHV WRXFKHV HW /D WHPSpUDWXUH j FRHXU HW O·KHXUH DFWXHOOH VRQW DIIL
FKpHV DX FKDPS G·DIILFKDJH
/HV WHPSpUDWXUHV VXLYDQWHV VRQW UHFRPPDQGpHV
SRXU OH FRHXU GX U{WL
5{WL GH ERHXI
&
5RVELI RX ILOHW GH ERHXI
WUqV VDLJQDQW
VDLJQDQW
PR\HQ
5{WL GH SRUF
&
&
&
&
5{WL G·DJQHDXJLJRW
&
5{WL GH YHDX
&
(Q SRXVVDQW OD WRXFKH YRXV SRXYH] IDLUH DIILFKHU
OHV GLIIpUHQWV YDOHXUV GH WHPSpUDWXUH
SRXVVHU XQH IRLV
WHPSpUDWXUH GH FRHXU DWWHLQWH
SRXVVHU GHX[ IRLV
WHPSpUDWXUH GX IRXU UpJOpH
SRXVVHU WURLV IRLV
WHPSpUDWXUH GX IRXU DWWHLQWH
/D IRQFWLRQ GX IRXU HVW DUUrWpH DXWRPDWLTXHPHQW
TXDQG OD WHPSpUDWXUH GH FRHXU UpJOpH HVW DWWHLQWH GDQV
OH PHWV FXLW
8Q WULSOH VLJQDO VRQRUH LQGLTXH TXH OD WHPSpUDWXUH GH
FRHXU UpJOpH HVW DWWHLQWH /D ODPSH WpPRLQ SRXU OH
WHPSV GH FXLVVRQ FOLJQRWH
/H VLJQDO VRQRUH SHXW rWUH DQQXOp WRXW GH VXLWH HQ
SRXVVDQW XQH WRXFKH TXHOFRQTXH ,O HVW DUUrWp DXWR
PDWLTXHPHQW DSUqV PLQXWHV
5HWLUHU OH PHWV FXLW GX IRXU
&+$8' 8WLOLVH] XQ JDQW RX XQ WKHUPRJDQW
5HWLUH] OD ILFKH GH OD VRQGH j YLDQGH GH OD SDURL
ODWpUDOH GX IRXU
5HWLUH] OH PHWV FXLW GX IRXU
$UUrWHU OH IRXU SDU OD WRXFKH 0DUFKH $UUrW 1H JDUGH] SDV OD VRQGH j YLDQGH QRQ XWLOLVpH
GDQV OH IRXU
&
/H IRXU
$
%
5DLQXUHV GH JXLGDJH GH SODTXH j SkWLVVHULH
&RUSV GH FKDXIIH LQIpULHXU
&
&RUSV GH FKDXIIH GX JULO
'
&RUSV GH FKDXIIH VXSpULHXU
'
&
*
(
+
& ' *ULO j JUDQGH VXUIDFH
)
$
( + eFODLUDJH GX IRXU
)
)LOWUH j JUDLVVH GH YLDQGH
*
9HQWLODWLRQ GX IRXU
-
5pFLSLHQW UpIOpFKLVVDQW
*XLGHV GH SODTXHV UDLQXUHV
$
-
%
$FFHVVRLUHV GX IRXU
$ SDUW OHV DFFHVVRLUHV OLYUpV Q·XWLOLVH] TXH GHV
SODWV HW GHV PRXOHV GH FXLVVRQ UpVLVWDQW j OD
WHPSpUDWXUH pOHYpH 3UHQH] JDUGH DX[ UHFRP
PDQGDWLRQV GX IRXUQLVVHXU
/H IRXU HVW pTXLSp GHV DFFHVVRLUHV VXLYDQWV
3ODTXHV j FXLUH
5{WLVVRLUH SRXU FXLUHU{WLUJULOOHU
)LOWUH j JUDLVVH GH YLDQGH
5pFLSLHQW UpIOpFKLVVDQW
)LOWUH j JUDLVVH GH YLDQGH
&H ILOWUH SURWqJH O·LQWpULHXU GX IRXU FRQWUH O·HQFUDVVH
PHQW WURS UDSLGH
/·LQWURGXLUH SRXU WRXWH RSpUDWLRQ j DLU FKDXGDLU
WRXUQDQW DLQVL TXH SRXU OH WXUERJULO
(QOHYHU FH ILOWUH SRXU FXLUH VLQRQ OH WHPSV GH FXLVVRQ
HVW j DOORQJHU
*XLGHV GH SODTXHV
/H IRXU HVW PXQL GH JUDGLQV FRQWHQDQW UDLQXUHV GH
KDXWHXU GLIIpUHQWH &HV KDXWHXUV VRQW QXPpURWpHV
GDQV XQH WDEOH DOODQW GH j VHORQ O·pFKHOOH VXLYDQWH
OH SOXV EDV OH SOXV KDXW
(QILOH] OD SODTXH RX OH U{WL HQWUH OHV GHX[ WLJHV
GH JXLGDJH FH TXL IDFLOLWH O·HQWUpH HW OD VRUWLH
HW DVVXUH OH PDLQWLHQ SHQGDQW OD FXLVVRQ
6WRSS3RVLWLRQ
(LQKlQJHEJHO
$SSOLFDWLRQV GHV IRQFWLRQV GX IRXU
&KDXIIDJH VXSpULHXU HW LQIpULHXU
/H FKDXIIDJH VLPXOWDQp HQ KDXW HW HQ EDV FRQVWLWXH OH
IRQFWLRQQHPHQW QRUPDO GX IRXU /HV FRUSV GH FKDXIIH
VLWXpV DX SODQFKHU HW DX SODIRQG GH O·HQFHLQWH FKDXI
IDQWH WUDQVPHWWHQW OHXU FKDOHXU DX[ GHQUpHV j FXLUH /D
WHPSpUDWXUH SHXW rWUH UpJOpH HQWUH HW &
/H U{WLVVDJH HW OD FXLVVRQ SDU FKDXIIDJH HQ KDXW HW HQ
EDV QH VRQW SRVVLEOHV TXH VXU XQ VHXO QLYHDX
PHWWUH OHV JkWHDX[ SODWV HW OD SkWLVVHULH VXU OD
SODTXH DX[ QLYHDX[ RX
PHWWUH OHV FDNHV OHV NRXJORIV RX OHV ELVFXLWV HQ
IRUPH GH EORF DX QLYHDX &KDOHXU WRXUQDQWH
/H IRXU HQWLHU HVW FKDXIIp SDU O·DLU FKDXG TXL FLUFXOH LQ
WHQVLYHPHQW JUkFH j XQ YHQWLODWHXU VLWXp GDQV OD SDURL
DUULqUH /D WHPSpUDWXUH SHXW rWUH UpJOpH HQWUH HW
&
/D IRQFWLRQ G·DLU FKDXG SHUPHW GH WUDQVPHWWUH SOXV UD
SLGHPHQW TXH GDQV OD PpWKRGH FRQYHQWLRQQHOOH OD FKD
OHXU j O·DOLPHQW j U{WLU /D WHPSpUDWXUH SHXW rWUH DLQVL
UpGXLWH G·HQYLURQ & SDU UDSSRUW j OD UHFHWWH SRXU OH
FKDXIIDJH QRUPDO HQ KDXW HW HQ EDV
6HORQ O·DOLPHQW j FXLUH RX j U{WLU RQ SHXW XWLOLVHU MXVTX·j
WURLV QLYHDX[ GLIIpUHQWV
1RXV YRXV FRQVHLOORQV OHV FRPELQDLVRQV VXLYDQWHV
SODTXH pFKHORQ RX SODTXHV pFKHORQV HW SODTXHV pFKHORQV HW j PRXOHV KDXWV O·XQ j F{Wp GH O·DXWUH
pFKHORQ PRXOH EDV pFKHORQ RX PRXOHV EDV pFKHORQV HW *DPPH SRXU SL]]D
/D IRQFWLRQ SL]]D HVW XWLOLVpH GH SUpIpUHQFH SRXU FXLUH
OHV JkWHDX[ QH FRQWHQDQW TXH SHX RX SDV GH VXFUH WHOV
TXH OHV SL]]DV OHV JkWHDX[ DX[ IUXLWV RX DX FpUp OHV
TXLFKHV RX OHV UDPHTXLQV
&HWWH JDPPH DOOLH OD IRQFWLRQ G·DLU WRXUQDQW j FHOOH GX
FKDXIIDJH LQIpULHXU VHXOHPHQW
/D FKDOHXU UD\RQQpH SDU OH FRUSV GH FKDXIIH LQIpULHXU
SURYRTXH OD IRUPDWLRQ G·XQH FURWH VXIILVDPPHQW Up
VLVWDQWH DX QLYHDX FH TXL pYLWH OH UDPROOLVVHPHQW GH
OD SkWH 2Q SHXW pJDOHPHQW XWLOLVHU OHV GHX[ pFKHORQV
VXSpULHXUV SRXU FXLUH RX SRXU U{WLU VDQV TXH OD FKDOHXU
FLUFXODQWH V·HQ WURXYH PRGLILpH
*ULOODGHV
/D JULOODGH V·RSqUH JpQpUDOHPHQW HQ IHUPDQW OD
SRUWH GX IRXU 1H ODLVVH] FHSHQGDQW SDV YRWUH
JULO VDQV VXUYHLOODQFH
/D FKDOHXU SURGXLWH SDU OHV FRUSV GH FKDXIIH UD\RQQH
FRQWUH OH SODIRQG GX IRXU HW DWWHLQW OD SLqFH j U{WLU TXL
HVW SODFpH HQ GHVVRXV /HV LQGLFDWLRQV FRQFHUQDQW OD
KDXWHXU RSWLPDOH GH FHOOHFL VH WURXYHQW GDQV OD WDEOH
GH JULOODGH /H SUpFKDXIIDJH HVW LQXWLOH
3RXU JULOOHU LO VXIILW GH SRVLWLRQQHU OHV VpOHFWHXUV GH
IRQFWLRQ HW GH WHPSpUDWXUH FRUUHVSRQGDQWV
/H FKRL[ GH OD IRQFWLRQ GpSHQG GH OD TXDOLWp GH OD
TXDQWLWp HW GH OD KDXWHXU GH OD YLDQGH j JULOOHU
/D WHPSpUDWXUH GRLW rWUH DGDSWpH DX W\SH GH YLDQGH
FDU OH WKHUPRVWDW GX IRXU DVVXUH VRQ VHUYLFH HW PDLQ
WLHQW OD WHPSpUDWXUH j O·LQWpULHXU GX GRPDLQH DVVLJQp
FRQIRUPpPHQW DX[ YDOHXUV GH OD WDEOH
6L YRXV GHYH] HIIHFWXHU SOXVLHXUV JULOODGHV FRQVpFXWL
YHV LO IDXW QHWWR\HU OD SODTXH DSUqV FKDFXQH G·HOOHV
*ULO j LQIUDURXJH
3RXU GH SHWLWHV TXDQWLWpV GH JULOODGHV GH WUDQFKHV SOD
WHV DLQVL TXH SRXU OHV GHPLSRXOHWV OH JULO j LQIUDURXJH
HVW SDUWLFXOLqUHPHQW ELHQ LQGLTXp /H GRPDLQH GH WHP
SpUDWXUH VH VLWXH HQWUH HW &
*ULO j JUDQGH VXUIDFH
&HWWH IRQFWLRQ SHUPHW GH JULOOHU GHV WUDQFKHV SODWHV RX
GHV GHPLSRXOHWV VXU WRXWH OD VXUIDFH GH OD SODTXH /D
FRQMRQFWLRQ GX JULO j LQIUDURXJH HW GX FKDXIIDJH VXSp
ULHXU SHUPHW GH PDLQWHQLU XQH WHPSpUDWXUH UpJODEOH
HQWUH HW &
/HV GHX[ IRQFWLRQV GH JULO j JUDQGH HW j SHWLWH VXU
IDFH VRQW LGpDOHV SRXU OHV WUDQFKHV SODWHV WHOOHV TXH
OHV VWHDNV OHV F{WHOHWWHV OHV SHWLWHV VDXFLVVHV OH
SRLVVRQ RX DXWUHV 2Q SHXW pJDOHPHQW IDLUH GHV WRDVWV
EUXQLU GX PDVVHSDLQ RX GH OD JODFH UpDOLVHU XQH FUqPH
EUOpH JUDWLQHU XQ VRXIIOp RX EUXQLU XQ JUDWLQ /D FKD
OHXU UD\RQQpH SDU OH JULO Q·pWDQW GHVWLQpH TX·j EUXQLU OD
VXUIDFH HW OD UHQGUH FURXVWLOODQWH LO QH IDXW O·XWLOLVHU
TX·HQ ILQ GH FXLVVRQ
*OLVVH] OHV DOLPHQWV j JULOOHU j O·pFKHORQ RX VHORQ
O·pSDLVVHXU /D GLVWDQFH HQWUH OHV DOLPHQWV HW OH FRUSV
GH FKDXIIH SHXW YDULHU YHUV OH KDXW RX YHUV OH EDV VHORQ
OD FRXUEXUH GH OD YRWH GX JULO 6L OHV DOLPHQWV j JULOOHU
VRQW JUDV LO YDXW PLHX[ OHV pORLJQHU GX FRUSV GH
FKDXIIH
,O IDXW JOLVVHU OD SODTXH j JkWHDX[ GDQV OHV JXLGHV DX
QLYHDX RX SRXU UpFXSpUHU OH MXV HW pYLWHU O·HQFUDVVH
PHQW GX IRXU
6L YRXV GHYH] HIIHFWXHU SOXVLHXUV JULOODGHV FRQVpFXWL
YHV LO IDXW QHWWR\HU OD SODTXH DSUqV FKDFXQH G·HOOHV
7XUERJULO
/D IRQFWLRQ WXUERJULO HVW LQWpUHVVDQWH SRXU U{WLU OHV JURV
PRUFHDX[ GH YLDQGH OHV JLJRWV OD YRODLOOH HWF
6pOHFWLRQQH] OD IRQFWLRQ WXUERJULO HW XQH WHPSpUDWXUH
GH j &
/H JULO j LQIUDURXJH WUDYDLOOH DYHF OH YHQWLODWHXU SRXU Up
SDUWLU XQLIRUPpPHQW OD FKDOHXU 1RQ VHXOHPHQW OD VXU
IDFH VXSpULHXUH PDLV DXVVL WRXV OHV F{WpV VRQW GRUpV
XQLIRUPpPHQW
/HV SLqFHV GH YLDQGH GH JUDQGH KDXWHXU OHV U{WLV URX
OpV OHV FDUUpV GH SRUF OHV MDUUHWV RX OD YRODLOOH DFTXLq
UHQW XQH VXUIDFH ELHQ GRUpH HW FURXVWLOODQWH DORUV TXH
O·LQWpULHXU UHVWH WHQGUH HW MXWHX[
&HWWH PpWKRGH GH FXLVVRQ SHXW pJDOHPHQW V·DSSOLTXHU
DX[ JUDWLQV HW DX[ VRXIIOpV
*OLVVH] OD SODTXH j JkWHDX[ GDQV OHV JOLVVLqUHV j
O·pFKHORQ RX HQ SRVDQW OD JULOOH VXSSRUWDQW O·DOLPHQW
j U{WLU LPPpGLDWHPHQW GHVVXV DLQVL TXH OH PRQWUH OD
ILJXUH FLFRQWUH
6pFKDJH DYHF DLU FKDXG
/H VpFKDJH SHXW V·HIIHFWXHU VXU RX QLYHDX[ YRLU OD
WDEHOOH GH VpFKDJH HQ SUHQDQW VRLQ G·LQWHUYHUWLU GH
WHPSV HQ WHPSV OHV SODWHDX[
*DUQLVVH] OD SODTXH GH JkWHDX DYHF GX SDSLHU GH SUR
WHFWLRQ HW GLVSRVH] OHV SURGXLWV j VpFKHU DXVVL VHUUpV
TXH SRVVLEOH PDLV VXU XQH VHXOH FRXFKH
3ODTXH j VpFKDJH FRPPH DFFHVVRLUH VSpFLDO YRLU OD
EXOOHWLQ GH FRPPDQGH
/DLVVHU RXYHUWH G·HQYLURQ FP OD SRUWH GX IRXU
HQ SODoDQW XQ FRLQ HQ ERLV
9pULILHU OH GHJUp GH VpFKDJH GH YRV DOLPHQWV DYDQW OD
ILQ GH OD GXUpH GH VpFKDJH SUpYXH
,O VXIILW GH SUHQGUH HQ PDLQ RX PRUFHDX[ GH O·DOL
PHQW j VpFKHU HW GH OH SUHVVHU HQWUH OH SRXFH HW O·LQGH[
,O QH GRLW SOXV V·pFRXOHU DXFXQ MXV PDLV OH SURGXLW Vp
FKp QH GRLW SDV rWUH FDVVDQW
6WpULOLVDWLRQ
DYHF FKDOHXU LQIpULHXUH RX DLU FKDXG
%ODQFKLVVH] WRXW G·DERUG YRV OpJXPHV UHIURLGLVVH]
OHV VRXV O·HDX IURLGH HW PHWWH]OHV GDQV OHV ERFDX[
/HV IUXLWV SUpSDUpV VHURQW LQWURGXLWV GLUHFWHPHQW GDQV
OHV ERFDX[
7RXV OHV YHUUHV XWLOLVpV GHYURQW rWUH GH PrPH
JUDQGHXU HW HQ SDUIDLW pWDW 9pULILH] O·pWDQ
FKpLWp GHV FDRXWFKRXFV GH IHUPHWXUH
&XLVH] VpSDUpPHQW GH O·HDX VXFUpH RX VDOpH SXLV WHU
PLQH] OH UHPSOLVVDJH GHV ERFDX[ MXVTX·DX GH OHXU
KDXWHXU
(QILOH] OD SODTXH j JkWHDX[ GDQV O·pFKHORQ LQIpULHXU
SXLV GLVSRVH] OHV ERFDX[ ELHQ DOLJQpV VXU FHWWH SOD
TXH FRPPH OH PRQWUH OD ILJXUH FLFRQWUH
/HV ERFDX[ QH GRLYHQW SDV VH WRXFKHU HW QH
GRLYHQW SDV HQWUHU HQ FRQWDFW DYHF OH IRXU
/H WHPSV GH VWpULOLVDWLRQ HW OD WHPSpUDWXUH VH WURXYHQW
GDQV OD WDEOH GH VWpULOLVDWLRQ
1·RXYUH] MDPDLV OD SRUWH GX IRXU SHQGDQW WRXWH
OD GXUpH GH VWpULOLVDWLRQ
/RUVTXH OD VWpULOLVDWLRQ HVW WHUPLQpH UHWLUH] OHV ERFDX[
GX IRXU HW ODLVVH]OHV UHIURLGLU VXU XQH SODQFKH HQ ERLV
RX VXU XQH FRXYHUWXUH j O·DEUL GH WRXW FRXUDQW G·DLU
3RXU FHUWDLQV OpJXPHV KDULFRWV HW FKRX[ LO IDXW UpSp
WHU OD VWpULOLVDWLRQ j KHXUHV SOXV WDUG
$SUqV UHIURLGLVVHPHQW YpULILH] O·pWDQFKpLWp GH OD IHU
PHWXUH 6L OH FRXYHUFOH V·HQOqYH IDFLOHPHQW LO IDXW Up
SpWHU OD VWpULOLVDWLRQ GX ERFDO FRUUHVSRQGDQW RX XWLOLVHU
LPPpGLDWHPHQW VRQ FRQWHQX
,QIRUPDWLRQV JpQpUDOHV VXU OH U{WLVVDJH HW OD FXLVVRQ
5{WLVVDJH DYHF O·DLU FKDXG HW FKDXIIDJH HQ KDXW
HW HQ EDV
/H WHPSV GH U{WLVVDJH GpSHQG GX JHQUH GX U{WL FKRLVL
GH VRQ SRLGV HW GH VD KDXWHXU
/·XVDJH HVW GH FDOFXOHU OH WHPSV QpFHVVDLUH SDU FHQWL
PqWUH GH KDXWHXU
%RHXI FKDVVH
PLQXWHV
3RUF YHDX
PLQXWHV
)LOHW URDVWEHHI
PLQXWHV
3OXV OH PRUFHDX GH YLDQGH HVW KDXW SOXV OD WHPSpUD
WXUH GX IRXU SHXW rWUH PRLQV pOHYpH
/·pWDW GH FXLVVRQ GH OD YLDQGH SHXW rWUH WHVWp HQ SUHV
VDQW GHVVXV DYHF XQH FXLOOqUH 6L OH U{WL QH V·HQIRQFH
SDV LO HVW FXLW
/DLVVH] OH U{WL GDQV OH IRXU XQH GL]DLQH GH PLQXWHV
DSUqV O·DYRLU pWHLQW SRXU SHUPHWWUH DX MXV GH V·pFRXOHU
FH TXL VLPSOLILH OH GpFRXSDJH
5{WLU VXU OH JULO
/D SLqFH j U{WLU GRLW rWUH GpSRVpH VXU OH JULO DYHF OH F{Wp
j GUHVVHU WRXUQp YHUV OH KDXW (QILOH] OD SODTXH GX JULO
GDQV OHV JOLVVLqUHV RX SXLV LQWURGXLVH] OH JULO MXVWH
DXGHVVXV VXU OH UDLO GH OD JOLVVLqUH
5{WLU GDQV XQH U{WLVVRLUH RX VXU OD SODTXH
)LOWUH j JUDLVVH GH YLDQGH
,QVWDOOH] OH ILOWUH j JUDLVVH GH YLDQGH DYDQW GH ODQFHU OH
U{WLVVDJH j O·DLU FKDXG RX DYHF OH WXUERJULO &H ILOWUH SUR
WqJH O·LQWpULHXU GX IRXU G·XQH VDOLVVXUH H[DJpUpH
,O IDXW SDU FRQWUH HQOHYHU FH ILOWUH ORUV GH OD FXLVVRQ QRU
PDOH /D PHLOOHXUH UpSDUWLWLRQ GH OD FKDOHXU SHUPHW GH
GLPLQXHU OH WHPSV GH SUpSDUDWLRQ
3UpFKDXIIDJH
/H SUpFKDXIIDJH Q·HVW SOXV QpFHVVDLUH GDQV OD SOXSDUW
GHV SUpSDUDWLRQV FDU OD WHPSpUDWXUH SUpUpJOpH HVW DW
WHLQWH WUqV UDSLGHPHQW 9HXLOOH] FRQVXOWHU OD WDEOH GHV
WHPSV GH U{WLVVDJH HW GH FXLVVRQ 1RXV UHFRPPDQGRQV WRXWHIRLV GH SUpFKDXIIHU OH IRXU
GDQV OHV FDV VXLYDQWV
6WHDNV HW WUDQFKHV GH YLDQGH WHOOHV TXH ILOHW
URDVWEHHI HVFDORSH RX F{WHOHWWH /HV SRUHV GH OD
YLDQGH VH UHIHUPHQW SOXV UDSLGHPHQW HW O·LQWpULHXU
UHVWH SOXV MXWHX[
3kWLVVHULH SRXYDQW FRXOHU IDFLOHPHQW SHWLWV SDLQV
JkWHDX[ URXODGHV HWF
,O VXIILW DORUV GH SUpUpJOHU OD WHPSpUDWXUH YRXOXH HW G·DW
WHQGUH TXH FHOOHFL VRLW DWWHLQWH DYHQW G·LQWURGXLUH OHV
PHWV
0HWWH] OH PRUFHDX GH YLDQGH PDLJUH GH FKDVVH RX GH
KDFKLV GLUHFWHPHQW GDQV OD U{WLVVRLUH UpFLSLHQW j U{WLU
HQ S\UH[ RX HQ WHUUH FXLWH YHUQLH RX VXU OD SODTXH
6L OH WHPSV GH FXLVVRQ GRLW GpSDVVHU XQH KHXUH DMRX
WH] OHV LQJUpGLHQWV SRXU OD VDXFH GDQV OD U{WLVVRLUH XQH
GHPLKHXUH DYDQW OD ILQ GH OD FXLVVRQ SXLV ODLVVH] GR
UHU HW FRPSOpWH] DYHF XQ SHX G·HDX FKDXGH
5HPDUTXHV VXU O·XWLOLVDWLRQ GH OD WDEOH GHV
WHPSV GH FXLVVRQ
8WHQVLOHV SRXU U{WLU HW FXLUH
6L OH WHPSV GH FXLVVRQ HVW WURS ORQJ RX VL OH GHVVXV GH
O·DOLPHQW j FXLUH QH EUXQLW SDV FRPPH LO VHUDLW VRXKDLWD
EOH LO IDXW DORUV FKRLVLU OD WHPSpUDWXUH OD SOXV pOHYpH IL
JXUDQW GDQV OD WDEOH
3RXU U{WLU HW FXLUH DYHF O·DLU FKDXG YRXV XWLOLVHUH] GH
SUpIpUHQFHV OHV XVWHQVLOHV OLYUpV DYHF O·DSSDUHLO j VD
YRLU OHV IRUPHV FODLUHV HW IRQFpHV SRXU OD FXLVVRQ OD
FpUDPLTXH HW OHV IRUPHV UpVLVWDQW j OD WHPSpUDWXUH
1RWH] TXH OHV SODTXHV HW OHV IRUPHV PpWDOOLTXHV FODL
UHV QpFHVVLWHQW XQ WHPSV GH FXLVVRQ SOXV ORQJ 9HXLO
OH] FRQVXOWHU OHV LQVWUXFWLRQV UHPLVHV j FHW HIIHW SDU OH
IDEULFDQW
/HV PRXOHV j FXLUH RX OHV DXWUHV XVWHQVLOHV GRLYHQW
rWUH SRVpV VXU OD SODTXH j JkWHDX[
&KRL[ GH OD WHPSpUDWXUH
/H IRQFWLRQQHPHQW j DLU FKDXG DFFpOqUH OD WUDQVPLV
VLRQ GH OD FKDOHXU j OD SLqFH j FXLUH SDU UDSSRUW j OD Pp
WKRGH FRQYHQWLRQQHOOH /D WHPSpUDWXUH LQGLTXpH GDQV
OD UHFHWWH SRXU OH FKDXIIDJH XQLTXHPHQW HQ KDXW HW HQ
EDV SHXW rWUH GLPLQXpH GH &
/HV WHPSpWDWXUHV HW OHV WHPSV GH FXLVVRQ LQGLTXpHV
VRQW GHV YDOHXUV DSSUR[LPDWLYHV &KRLVLVVH] GH SUpIp
UHQFH XQH WHPSpUDWXUH SOXV EDVVH (Q FDV FRQWUDLUH
YRWUH JkWHDX VHUD WURS FXLW GHVVXV LO QH VHUD SDV DVVH]
OHYp RX LO V·HIIRQGUHUD SDUFH TXH O·KXPLGLWp TX·LO
FRQWLHQW Q·D SDV pWp VXIILVDPPHQW pOLPLQpH
/H EUXQLVVHPHQW UpJXOLHU GHV JkWHDX[ SHXW rWUH DPp
OLRUp HQ GLPLQXDQW G·HQYLURQ & OD WHPSpUDWXUH GH
FXLVVRQ LQGLTXpH HW HQ UDOORQJHDQW OH WHPSV GH FXLVVRQ
PHQWLRQQp
/HV GRQQpHV GH OD GXUpH GH FXLVVRQ SHXYHQW YDULHU HQ
IRQFWLRQ GH OD JUDQGHXU GHV RHXIV XWLOLVpV GHV SRVVLEL
OLWpV GH OLDLVRQ GH OD IDULQH HW GH OD PDWLqUH GX PRXOH
FKRLVL
1HWWR\DJH HW HQWUHWLHQ
/RUV GX QHWWR\DJH GH JXLGHV GH SODTXHV pFODLUDJH GX
IRXU HW GH OD SRUWH GX IRXU DXFXQ FRUSV GH FKDXIIH QH
GRLW rWUH HQFOHQFKp $WWHQGH] TXH OH IRXU VRLW VXIILVDP
PHQW UHIURLGL SRXU TXH YRXV SXLVVLH] WRXFKHU VDQV GDQ
JHU OHV RUJDQHV LQWHUQHV 6HXO O·pFODLUDJH GX IRXU SHXW
UHVWHU HQ IRQFWLRQ
/·DSSDUHLO QH GRLW SDV rWUH QHWWR\p DYHF XQ V\V
WqPH GH QHWWR\DJH j YDSHXU RX j KDXWH SUHV
VLRQ SRXU GHV UDLVRQV GH VpFXULWp pOHFWULTXH
1HWWR\H] UpJXOLqUHPHQW HW j IRQG YRWUH IRXU ORUVTX·LO HVW
WLqGH RX IURLG eYLWH] OD FRPEXVWLRQ GHV pFODERXVVXUHV
JUDLVVHXVHV
1HWWR\DJH GX IRXU FDWDO\WLTXH
VXUIDFH UXJXHXVH SRUHXVH
9RWUH IRXU HVW pTXLSp G·XQ V\VWqPH GH QHWWR\DJH FDWD
O\WLTXH FKDUJp GH EUOHU OHV SHWLWV UpVLGXV j XQH WHPSp
UDWXUH VXSpULHXUH j & /HV SHWLWHV WDFKHV JUDLVVHX
VHV VXU OHV SDURLV GX IRXU VRQW WRXW j IDLW QRUPDOHV
6R\HV DWWHQWLI DX[ LQGLFDWLRQV VXLYDQWHV SRXU XQ IRQF
WLRQQHPHQW RSWLPDO GX V\VWqPH GH QHWWR\DJH
$SUqV DYRLU U{WL RX JULOOp XQ PHWV SURGXLVDQW GH IRUWHV
pFODERXVVXUHV YLDQGH JUDVVH SRXOHW HWF RQ SHXW
ODLVVHU OH IRXU YLGH HQFOHQFKp j WHPSpUDWXUH PD[LPDOH
SHQGDQW PLQXWHV SXLV OH ODLVVHU UHIURLGLU DYDQW GH OH
QHWWR\HU
1·XWLOLVH] SDV GH SURGXLW SRXYDQW SURYRTXHU
GHV JULIIXUHV GH GpWHUJHQW PRXVVDQW GH VSUD\
SRXU IRXU RX GH SDLOOH GH IHU FDU FHV SURGXLWV
GpWUXLVHQW OHV SURSULpWpV G·DXWRQHWWR\DJH GX
IRXU
1·RXYULU TXH UDSLGHPHQW OH IRXU DILQ GH UHQIRU
FHU O·HIIHW DXWRQHWWR\DQW
1·XWLOLVH] SDV GH FKLIIRQV WH[WLOHV FDU OHV ILOR
FKHV UHVWHQW SULVHV GDQV OD UXJRVLWp GHV VXUID
FHV DXWRQHWWR\DQWHV
1HWWR\DJH GX JULO GHV SODTXHV GHV PRXOHV HW GHV
JOLVVLqUHV
&HV REMHWV GRLYHQW rWUH QHWWR\pV j O·DLGH G·HDX FKDXGH
VDYRQQHXVH &HV SLqFHV QH VXSSRUWHQW SDV OH SDV
VDJH GDQV OD PDFKLQH j ODYHU OD YDLVVHOOH
)LOWUH j JUDLVVH GH YLDQGH
$SUqV FKDTXH XWLOLVDWLRQ QHWWR\H] FH ILOWUH DYHF XQH
EURVVH GRXFH HW GH O·HDX FKDXGH VDYRQQHXVH RX PHW
WH]OH GDQV OH ODYHYDLVVHOOH 6L O·HQFUDVVHPHQW HVW
LPSRUWDQW LO IDXW OH ODLVVHU WUHPSHU
0RQWDJH HW GpPRQWDJH GHV JXLGHV GH SODTXHV
3RXU IDFLOLWHU OH QHWWR\DJH GHV JXLGHV GH SODTXHV RQ
SHXW OHV VRUWLU GX IRXU
$ OD KDXWHXU GH OD SRVLWLRQ OHV VXSSRUWV SHXYHQW rWUH
UHWLUpV GH OD SDURL SDU O·DYDQW SXLV RQ GpJDJH O·DUULqUH
HW RQ SHXW VRUWLU OH VXSSRUW SDU O·DYDQW GX IRXU
3RXU UHPRQWHU OH VXSSRUW LO VXIILW GH OH VXVSHQGUH SDU
O·DUULqUH SXLV G·LQWURGXLUH OHV FURFKHWV GH OD SDUWLH
DYDQW GDQV OHV WURXV GH OD SDURL HW G·HQIRQFHU OH VXS
SRUW GDQV VD SRVLWLRQ QRUPDOH
5pFLSLHQW UpIOpFKLVVDQW
1·XWLOLVH] SDV GH GpWHUJHQW SRXYDQW SURYRTXHU
GHV UD\XUHV QL GH ODLQH G·DFLHU
1H SDV OH QHWWR\HU GDQV OH ODYHYDLVVHOOH
,O VXIILW GH ODYHU OH UpFLSLHQW DSUqV FKDTXH XWLOLVDWLRQ j
O·DLGH G·XQH EURVVH GRXFH HW GH O·HDX FKDXGH VDYRQ
QHXVH 6L O·HQFUDVVHPHQW HVW LPSRUWDQW LO IDXW OH ODLV
VHU WUHPSHU
8WLOLVH] XQH EDVH OLVVH ORUV GX QHWWR\DJH SRXU
HPSrFKHU GHV GHIRUPDWLRQV
3DQQHDX V\QRSWLTXH HW SRUWH GX IRXU
9HLOOH] j OD SURSUHWp GHV VXUIDFHV DVVXUDQW
O·pWDQFKpLWp HQWUH OD SRUWH HW VRQ FDGUH
/H SDQQHDX GH FRPPDQGH DLQVL TXH OD SRUWH GX IRXU
GRLYHQW rWUH QHWWR\pV j O·HDX FKDXGH RX DYHF XQ SUR
GXLW GH QHWWR\DJH SRXU OHV YLWUHV SXLV VpFKpV VRLJQHX
VHPHQW 1·XWLOLVHU TXH GH O·HDX FKDXGH SRXU O·LQWpULHXU
GH OD SRUWH GX IRXU
/D YLWUH LQWpULHXUH HVW UHFRXYHUWH G·XQH FRXFKH VSpFLD
OHPHQW UpVLVWDQWH DX UD\RQQHPHQW GH OD FKDOHXU ,O IDXW
GRQF pYLWHU G·XWLOLVHU XQ GpWHUJHQW DJUHVVLI SRXYDQW
SURYRTXHU GHV JULIIXUHV GH OD VXUIDFH DLQVL TXH WRXW
SURGXLW PRXVVDQW
/RUV GX QHWWR\DJH GH OD SRUWH LO IDXW IDLUH ELHQ DWWHQWLRQ
j FH TXH FHOOHFL UHVWH VXVSHQGXH HW TXH O·pWULHU SURWp
JHDQW OD FKDUQLqUH UHSRVH ELHQ VXU FHWWH GHUQLqUH YRLU
ILJXUH FLFRQWUH $SSDUHLOV DYHF VXUIDFH HQ DFLHU LQR[\GDEOH
/RUV GX QHWWR\DJH YHLOOH] j FH TXH OD ILQLWLRQ
GH OD VXUIDFH HQ DFLHU LQR[\GDEOH QH FH IDVVH
SDV FRQWUH OD VWUXFWXUH OHV ILQHV OLJQHV KRUL
]RQWDOHV 3DV GH PRXYHPHQWV FLUFXODLUHV
3RXU HQOHYHU OHV WDFKHV QRUPDOHV SDVVH] VLPSOHPHQW
XQ FKLIIRQ GRX[ SURSUH HW KXPLGH
3RXU HQOHYHU OHV WDFKHV WHQDFHV VHUYH] YRXV G·XQ
SURGXLW DSSURSULp j O·DFLHU LQR[ TXH O·RQ WURXYH KDELWXHO
OHPHQW GDQV OH FRPPHUFH
9HXLOOH] REVHUYHU OHV LQVWUXFWLRQV UHODWLYHV j O·HPSORL
GH SURGXLWV GH QHWWR\DJH HW G·HQWUHWLHQ /HV SURGXLWV
pJUDWLJQDQWV HW DEUDVLIV QH VRQW SDV DSSURSULpV
$SSOLTXHU OH SURGXLW GH QHWWR\DJH VXU XQ FKLIIRQ KX
PLGH DYDQW G·HVVX\HU HQVXLWH ODYHU OD VXUIDFH HQ
PRXLOODQW HW OD IDLUH VpFKHU HQ OD IURWWDQW DYHF XQ FKLI
IRQ VHF
/·pFODLUDJH GX IRXU pFKDQJH GHV DPSRXOHV
6723
$YDQW GH IDLUH O·pFKDQJH LO IDXW REOLJDWRLUH
PHQW GpFRQQHFWHU O·DOLPHQWDWLRQ pOHFWULTXH GH
WRXW O·DSSDUHLO HQ HQOHYDQW OHV IXVLEOHV
,O HVW SRVVLEOH GH UHPSODFHU VRLPrPH OHV DPSRXOHV
GpIHFWXHXVHV
/D QRXYHOOH DPSRXOH GH ZDWWV j YROWV
DYHF XQ FXORW ( GRLW SRXYRLU UpVLVWHU j XQH WHPSp
UDWXUH GH & 9RXV SRXYH] O·REWHQLU DXSUqV GH QR
WUH PDJDVLQ FHQWUDO GH SLqFHV GH UHFKDQJH RX FKH] XQ
pOHFWULFLHQ VSpFLDOLVp
/D ODPSH HQ KDXW j GURLWH GDQV OD IDFH DUULqUH GX IRXU
HVW SURWpJpH SDU XQ XQ YHUUH URQG GH SURWHFWLRQ TXH
O·RQ SHXW IDFLOHPHQW GpYLVVHU
/·DPSRXOH VLWXpH GDQV OD SDURL JDXFKH HVW UHFRXYHUWH
SDU XQH SURWHFWLRQ FDUUpH HQ YHUUH VSpFLDO TX·LO IDXW UH
WLUHU GpOLFDWHPHQW j O·DLGH G·XQ WRXUQHYLV j SRLQWH ODUJH
DLQVL TXH OH PRQWUH OD ILJXUH FLFRQWUH $X SUpDODEOH LO
HVW QpFHVVDLUH G·HQOHYHU OH UDLO GH JXLGDJH JDXFKH GH
OD SODTXH
&RQVHLO SUDWLTXHV XWLOHV
3UREOqPH
&DXVH SUREDEOH
6ROXWLRQV
/H U{WL RX OH VRXIIOp QH
PRQWH SDV VXIILVDPPHQW
(UUHXU GH WHPSpUDWXUH FKRLVLH
&RQVXOWHU OD WDEOH GHV WHPSpUDWXUHV
/H U{WL QH EUXQLW SDV
7HPSpUDWXUH WURS pOHYpH
eOHYHU OD WHPSpUDWXUH YpULILHU O·HWDW
GH FXLVVRQ V·LO OH IDXW UDFFRXUFLU OH
WHPSV
3RXU FKDOHXU KDXW HW EDV XWLOLVHU XQ
PRXOH IRQFp
0DXYDLV PRXOH XWLOLVp
/H U{WL EUXQLW WURS
7HPSpUDWXUH WURS pOHYpH
&RQVXOWHU OD WDEOH GHV WHPSpUDWXUHV
GLPLQXHU OD WHPSpUDWXUH HW UDFFRXU
FLU OH WHPSV GH FXLVVRQ
/H U{WL HVW WURS VHF
/D GXUpH GH FXLVVRQ HVW WURS ORQJXH
DYHF XQH WHPSpUDWXUH WURS EDVVH
&RQVXOWHU OD WDEOH GHV WHPSpUDWXUHV
DXJPHQWHU OD WHPSpUDWXUH HW UDF
FRXUFLU OH WHPSV GH FXLVVRQ
/H U{WL HVW WURS KXPLGH
/·KXPLGLWp Q·D SDV SX V·pFKDSSHU j
FDXVH GH OD WHPSpUDWXUH WURS pOHYpH
7URS G·KXPLGLWp GDQV OD SkWH
&KRLVLU XQH WHPSpUDWXUH SOXV EDVVH
3UpSDUHU XQH SkWH PRLQV KXPLGH
6L TXHOTXH FKRVH QH IRQFWLRQQH SDV
3UREOqPH
&DXVH SUREDEOH
6ROXWLRQV
/H IRXU QH IRQQFWLRQ SDV
3DQQH G·DOLPHQWDWLRQ pOHFWULTXH
9pULILHU OHV IXVLEOHV
/H IRXU QH FKDXIIH SDV
PDOJUp OD VpOHFWLRQ GH IRQF
WLRQ HW GH WHPSpUDWXUH
/H SURJUDPPH DXWRPDWLTXH D pWp pWDEOL
SRXU V·HQFOHQFKHU SOXV WDUG
6XSSULPHU O·HQFOHQFKHPHQW DXWRPD
WLTXH H[LVWDQW HW OH SURJUDPPHU j
QRXYHDX
/·pFODLUDJH GX IRXU QH IRQF
WLRQQH SDV
/·DPSRXOH HVW GpIHFWXHXVH
5HPSODFHU O·DPSRXOH
UHJDUGH] SDJH /·KRUORJH pOHFWURQLTXH DI
ILFKH HQ FOLJQRWDQW
8QH SDQQH G·DOLPHQWDWLRQ pOHFWULTXH
V·HVW SURGXLWH LO \ D XQ PRPHQW
5HPHWWUH j MRXU OD GDWH HW O·KHXUH
UHJDUGH] SDJH 6723
/HV DSSDUHLOV GpIHFWXHX[ QH GRLYHQW SOXV rWUH XWLOLVpV (Q FDV G·LQFLGHQW GpYLVVHU HW UHWLUHU OHV IXVLEOHV
1H PRGLILH] SDV O·DSSDUHLO 7RXWH LQWHUYHQWLRQ QRQ TXDOLILpH SHXW FDXVHU GHV GRPPDJHV PDWpULHOV RX FRUSR
UHOV
6L OHV FRQVHLOV FLGHVVXV VRQW LQVXIILVDQWV YHXLOOH] FRQWDFWHU QRWUH VHUYLFH WHFKQLTXH
,QVWUXFWLRQ GH PRQWDJH IRXU j HQFDVWUHU FRXUW 606 ODUJHXU FP j DLU pYDFXp 9
0RQWDJH
*OLVVHU OH IRXU GDQV OD QLFKH GH IDoRQ j REWHQLU
XQ PRQWDJH DIIOHXUp
/RUV GH O·LQVHUWLRQ YHLOOHU j QH SDV SLQFHU OD FkEOH
)L[HU OH IRXU GX IURQW DYHF YLV GpWDLO $ /H FODSHW GH UHWHQXH ) IRXUQL DYHF OH WX\DX IL[D
WLRQ j EDwRQQHWWH 7HPSpUDWXUH PD[LPDOH GH
O·DLU pYDFXp &
8Q pOpPHQW FRXUW GRLW rWUH PRQWp DXGHVVXV GX
IRXU SDU FRQVpTXHQW OD SDURL DUULqUH GRLW rWUH Gp
PRQWDEOH
)
$
$
$
3ODTXHWWH
VLJQDOpWLTXH
$
$ 1
$
$
&RQQH[LRQ pOHFWULTXHFKHPLQHPHQW GHV FkEOHV
/D FRQQH[LRQ DX VHFWHXU GRLW rWUH H[pFXWpH SDU XQ
pOHFWULFLHQ DJUpH
/H FkEOH G·DOLPHQWDWLRQ GRLW rWUH DX PRLQV GH W\SH
+99) RX VXSpULHXU
/·LQVWDOODWLRQ GH O·DSSDUHLO GRLW V·HIIHFWXHU VRLW SDU O·HQ
WUHPLVH G·XQ FkEOH DYHF ILFKH DPRYLEOH VRLW SDU XQ Fk
EOH SRVp j GHPHXUH DYHF XQ FRXSHFLUFXLW VpSDUDQW
WRXWHV OHV SKDVHV GX VHFWHXU HW SRVVpGDQW XQ HVSDFH
G·DX PRLQV PP HQWH OHV FRQWDFWV
/D FRQQH[LRQ pOHFWULTXH SDU O·LQWHUPpGLDLUH G·XQH SULVH
GRLW rWUH SUpYXH GX F{Wp EkWLPHQW GH PDQLqUH TXH OD
SULVH VRLW SODFpH KRUV GH O·HVSDFH FRRUGRQQp (Q FDV
GH FRQQH[LRQ GLUHFWH SUpYRLU XQH ORQJXHXU GH FkEOH
G·HQYLURQ FP
'LVSRVHU OH FkEOH pOHFWULTXH j SODW VXU OH IRQG GH
OD QLFKH
6RXOHYHU OH IRXU DX[ SRLJQpHV ODWpUDOHV HW O·LQWUR
GXLUH DX[ ö GDQV OD QLFKH
'pPRQWHU OD ERvWH GH ERUQHV GH FRQQH[LRQ G·HQ
EDV HW RXYULU OD ERvWH GH ERUQHV GH FRQQH[LRQ
GpWDLO '
5DFFRUGHU OHV ERUQHV HQ VH UpIpUDQW DX VFKpPD
$VVXUHU O·DUUrW GH WUDFWLRQ HQ SUHVVDQW IL[H OD IHU
PHWXUH j GpFOLF GpWDLO ( 5HIHUPHU OD ERvWH GH ERUQHV GH FRQQH[LRQ HW
LQIpULHU OD ERvWH GH ERUQHV GH FRQQH[LRQ G·HQ
EDV
(Q FDV GH VHUYLFH LO IDXW GpEUDQFKHU O·DSSD
UHLO GX UpVHDX
&RQWUDLUHPHQW DX[ SUHVFULSWLRQV G·LQVWDOODWLRQ LQWp
ULHXUH GH O·$6( DUWLFOH O·DSSDUHLO j HQFDV
WUHU SHXW rWUH PRQWp GDQV GHV PDWpULDX[ FRPEXVWLEOHV
$
'
Q
L
P
$ $SSDUHLO
1 1LFKH
1
$ 1 GpWDLO $
GpWDLO '
GpWDLO (
'LDJUDPPH GH SXLVVDQFH
3D
&RXSODJH
/
/
'pVLJQDWLRQ GHV SKDVHV
/ / FRUUHVSHQGDQW j 5 6
9a+]
FDPS G·DFWLYLWp
UHFRPPDQGp
([HPSOHV GH SODQLILFDWLRQ HW PRQWDJH
&RPPH OHV H[HPSOHV G·DLU G·pFKDSSH
PK
5pVHDQ
FDPS G·DFWLYLWp
UHFRPPDQGp
PHQW SRXU OH IRXU HW KRWWH G·DVSLUDWLRQ
QU G·,QVWU 'RQQpHV WHFKQLTXH %2. ' 6)$
'LPHQVLRQV H[WpULHXUHV
+DXWHXU
FP
/DUJHXU
FP
3URIRQGHXU
FP
3URIRQGHXU PD[ DYHF SRUWH RXYHUWH
FP
'LPHQVLRQV LQWpULHXUHV GX IRXU
+DXWHXU
FP
/DUJHXU
FP
3URIRQGHXU
FP
9ROXPH
O
3RLGV WRWDO QHWWR
NJ
&RQVRPPDWLRQ pOHFWULTXH
&KDXIIDJH VXSpULHXU
:
&KDXIIDJH LQIpULHXU
:
&RUSV GH FKDXIIH GH OD SDURL DUULqUH
:
*ULO j LQIUDURXJH
:
*ULO j JUDQGH VXUIDFH
:
7XUERJULO
:
*DPPH GH SL]]D
:
9HXLOOH] LQVFULUH GDQV FH FDGUH OHV GRQQpHV GH OD SODTXH VLJQDOpWLTXH GH YRWUH DSSDUHLO 9RXV WURXYHUH] OD SOD
TXH VLJQDOpWLTXH j GURLWH VXU OH FDGUH GX IRXU DSUqV RXYULU OD SRUWH
9HXLOOH] WRXMRXUV LQGLTXHU FHV GRQ
QpHV VL
YRXV GHPDQGH] O·LQWHUYHQWLRQ GX
VHUYLFH DSUqVYHQWH
YRXV FRPPDQGH] GHV SLqFHV GH
UHFKDQJH RX GHV DFFHVVRLUHV
YRXV DYH] GHV TXHVWLRQV
WHFKQLTXH
7KHUPD
N:
+
S (= 3URGQU
9
a+]
7\S
6HULH
%2. ' 6)$
/HV WHPSV GH FXLVVRQ LQGLTXpV VRQW GHV YDOHXUV DSSUR[LPDWLYHV
/HV PpWKRGHV UHFRPPDQGpHV GH FXLVVRQ OHV WHPSpUDWXUHV HW OHV WHPSV GH FXLVVRQ HW GH U{WLVVDJH DLQVL TXH OHV
QLYHDX[ G·HQILODJH VRQW LPSULPpV HQ FDUDFWqUHV JUDV
/HV LQGLFDWLRQV GH WHPSpUDWXUH TXL VRQW PXQLHV G·XQ DVWpULVTXH QpFHVVLWHQW XQ SUpFKDXIIDJH j OD WHPSpUDWXUH LQGLTXpH
&XLVVRQ DX IRXU
7DEOH GH FXLVVRQ HW GH
U{WLVVDJH DX IRXU
&KDXIIDJH GH VXSpULHXU HW
$LU FKDXG $&
$&
$&
LQIpULHXU
7HPS
7HPSV
&
PLQ
5DLQXUH
7HPS
7HPSV
&
PLQ
7DUWHV SkWH EULVpH HW IHXLOOHWpH
5DLQXUH
QLYHDX[
QLYHDX[
VDQV ILOWUH j JUDLVVH GH YLDQGH
DYHF IUXLWV IUDLV DYHF OLDLVRQ VXFUpH
DYHF IUXLWV VXUJHOpV DYHF OLDLVRQ VXFUpH
7DUWH IUDQoDLVH
7DUWH DX IURPDJH
7DUWH DX[ FKDPSLJQRQV
7DUWH DX EURFROL SRLUHDX
7DUWH VXUSULVH
VDQV OLDLVRQ VXFUpH
*kWHDX[ WRXUWHV SkWH j FDNH SkWH OHYpH SkWH DX VHUp
VDQV ILOWUH j JUDLVVH GH YLDQGH
%LVFXLW
5RXODGH
*RXJHOKRSI
$SSOH SLH SkWH OHYpH
&DNH PDUEUp
&DNH W\UROLHQ
&DNH j OD QRL[ GH FRFR
7DUWH DX[ FRXUJHWWHV GRXFHV
&DNH DX[ QRL[
7RXUWH DX FpUp DX IURPPDJH
7UDQFKHV DX UKXP DX[ RUDQJHV RX DX[
FDURWWHV
/DLVVHU UHSRVHU PLQXWHV GDQV OH IRXU pWHLQW
3HWLWV ELVFXLWV SkWH j ELVFXLW SkWH VDEOpH PDVVH j PHULQJXH
VDQV ILOWUH j JUDLVVH GH YLDQGH
3kWLVVHULH VRXIIOpH FKRX[ j OD FUqPH
)RQGV GH SkWH VDEOpH SRXU WRXUWHV
)RQGV GH WDUWHOHWWHV
0LURLUV
0HULQJXHV
K K
K K
3kWH IHXLOOHWpH
VDQV ILOWUH j JUDLVVH GH YLDQGH
3HWLWV VDOpV SRXU O·DSpUR
&URLVVDQWV DX MDPERQ
)HXLOOHWpV
)LOHW GH SRUF HQ FURWH
3HWLWHV VDXFLVVHV HQ FURWH
&URLVVDQWV DX[ DPDQGHV
&XLVVRQ DX IRXU
7DEOH GH FXLVVRQ HW GH
U{WLVVDJH DX IRXU
&KDXIIDJH GH VXSpULHXU HW
$LU FKDXG $&
$&
$&
LQIpULHXU
7HPS
7HPSV
&
PLQ
5DLQXUH
7HPS
7HPSV
&
PLQ
3kWH OHYpH JkWHDX[ WUHVVHV SDLQ HW SL]]DV
5DLQXUH
QLYHDX[
QLYHDX[
VDQV ILOWUH j JUDLVVH GH YLDQGH
&RXURQQH EULRFKpH
1LG G·DEHLOOH SODTXH VSpFLDOH SURIRQGH
*RXJHOKRSI
7UHVVH
&ULRVVDQW
3DLQ VHORQ WDLOOH
3HWLWV SDLQV
-DPERQ FXLW GDQV OH SDLQ
SUpFKDXIIHU
FXLUH
3HWLW SDLQ IUDvFKHPHQW FXLW
3HWLW FURLVVDQW IUDvFKHPHQW FXLW
3L]]D SODTXH RULJLQDOH GH FXLVVRQ
3L]]D SODTXH HQ WHUUH FXLWH SUpFKDXIIHU PLQ
'pOLFDWHVVHV GX PRQGH HQWLHU
&DNH DPpULFDLQ DX[ EDQDQHV
7RXUWH GH /LQ] $XWULFKH
7RXUWH 6DFKHU $XWULFKH
6DYDULQ )UDQFH
*kWHDX DX FRFR G·,WDSDULFD
86$
VDQV ILOWUH j JUDLVVH GH YLDQGH
%UpVLO
6SpFLDOLWpV VXLVVHV
VDQV ILOWUH j JUDLVVH GH YLDQGH
3LWWH DX 3UlWWLJDX *ULVRQV
3DLQ GH SRLUH
7RXUWH DX[ FDURWWHV $UJRYLH
9RO DX YHQW JODURQDLV *ODULV
3DLQ G·pSLFH
7RXUWH GX SUHVE\WqUH =XULFK
6XLVVH RULHQWDOH
%LVFXLWV GH QRsO
0LODQV HW WRXV OHV ELVFXLWV
VDQV ILOWUH j JUDLVVH GH YLDQGH
%LVFXLWV j VpFKHU
3DLQ G·pSLFH
j SkWH DX EHXUUH
3DLQ G·DQLV
/DLVVHU VpFKHU OHV ELVFXLWV SHQGDQW OD QXLW VXU
XQH W{OH SRXU OD FXLVVRQ DX IRXU
&XLVVRQ DX IRXU
7DEOH GH FXLVVRQ HW GH
U{WLVVDJH DX IRXU
&KDXIIDJH GH VXSpULHXU HW
$LU FKDXG $&
$&
$&
LQIpULHXU
7HPS
7HPSV
&
PLQ
5DLQXUH
7HPS
7HPSV
&
PLQ
5DLQXUH
7RDVW HW *UDWLQV
QLYHDX[
QLYHDX[
VDQV ILOWUH j JUDLVVH GH YLDQGH
7RDVW +DZDLL
7RDVW &KDPSLJQRQV
*UDWLQ GH QRXLOOHV
*UDWLQ GH SRPPH GH WHUUH
7RPDWHV JDUQLW DYHF GX IURPDJH
*ODFH JUDWLQpH DYHF PDVVH j PpULQJXH
6RXIIOp DX[ FHULVHV
PRXOH GH OLWUHV
/pJXPHV UL] PDLV HWF FRPPH DFFRPSDJQHPHQW
VDQV ILOWUH j JUDLVVH GH YLDQGH
0DLV FRXYHUW
5L] FRXYHUW
)ULWHV DX IRXU EODQFKLHV
)ULWHV DX IRXU
3RPPHV GXFKHVVH
0RGH SL]]D
&RPPXWDWHXU
GH IRQFWLRQ
EUXWHV
3RPPHV GH WHUUH DX IRXU SRPPHV GH
WHUUH VDXWpHV
7HPSpUDWXUH
&
7HPSV GH
FXLVVRQ HQ
PLQXWHV
5DLQXUH
*kWHDX DX[ FKDPSLJQRQV
7DUWH DX IURPDJH
*kWHDX DX[ pSLQDUGV
7DUWH DYHF IUXLWV IUDLV DYHF OLDLVRQ VXFUpH
QLYHDX
7DUWH DYHF IUXLWV IUDLV DYHF OLDLVRQ VXFUpH
SODTXH VXU SODTXH VXU QLYHDX[
7DUWH DYHF IUXLWV VXUJHOpV DYHF OLDLVRQ
SODTXH VXU 3L]]D URQGH VXU SODTXH j JkWHDX RULJLQDOH
SODTXH VXU 3L]]D VXU SLHUUH j SL]]D
VXFUpH
*kWHDX[ DX[ IUXLWV DYHF OLDLVRQ GDQV XQ
PRXOH HQ S\UH[
7DEOH GH FXLVVRQ HW GH
U{WLVVDJH DX IRXU
&XLVVRQ DX IRXU
&KDXIIDJH GH VXSpULHXU HW
$LU FKDXG $&
$&
$&
LQIpULHXU
7HPS
7HPSV
&
PLQ
5DLQXUH
7HPS
7HPSV
&
PLQ
5DLQXUH
QLYHDX[
QLYHDX[
5{WL j EDVVH WHPSpUDWXUH
DYHF ILOWUH j JUDLVVH GH YLDQGH
j SUpFXLUH GDQV OD SRrOH DYDQW OH U{WLVVDJH
5RDVWEHHI NJ
5{WL GH YHDX NJ
SUpFKDXIIHU
FXLUH
SUpFKDXIIHU
FXLUH
&DUUp GH SRUF NJ
SUpFKDXIIHU
FXLUH
&XULRVLWpV GX PRQGH HQWLHU
VDQV ILOWUH j JUDLVVH GH YLDQGH
0RXVVDND *UqFH
/DVDJQH ,WDOLH
3RLYURQ JDUQL +RQJULH
9LDQGH YRODLOOH JLELHU HW SRLVVRQ VDQV JULO
DYHF ILOWUH jJUDLVVH GH YLDQGH
5{WL GH SRUF NJ
5{WL GH YHDX NJ
5{WL GH E±XI NJ
5{WL KkFKp NJ
5{WL WHVVLQRLV DX ODUG
5RDVWEHHI NJ
3RXOHW NJ
&DQDUG NJ
2LH NJ
&KLFNHQ 1XJJHWV
PHWWUH XQH IHXLOOH G·DOXPLQLXP VXU OD SODTXH
'LQGH NJ
VXU SODTXH j JkWHDX SURIRQGH
5{WL GH FHUI
7UXLWHV GDQV OD IHXLOOH G·DOXPLQLXP J
XWLOLVHU XQH IHXLOOH pSDLVVH
)LOHWV GH WUXLWH GH JUDPPHV
7XUERJULO
7HPSpUDWXUH
&
7HPSV GH
FXLVVRQ HQ
PLQXWHV
5DLQXUH
*UDWLQ GH QRXLOOHV
*UDWLQ GH SRPPH GH WHUUH
3RXOHW J
5RXODGH GH SRUF JDUQLH J
7HPSpUDWXUH
&
7HPSV GH
FXLVVRQ HQ
PLQXWHV
3RXU WRXWHV YLDQGHV DYHF ILOWUH j JUDLVVH GH YLDQGH
3RXU WRXWHV YLDQGHV VXU OH JULOSODTXH VXUOD UDLQXUH &RPPXWDWHXU
GH IRQFWLRQ
5HWRXUQHU OD YLDQGH j OD PRLWLp GX WHPSV GH U{WLVVDJH
*QRFFKL j OD 5RPDLQH
VHPRXOH
*QRFFKL j OD 3DULVLHQQH
SkWH j FKRX[
*QRFFKL j OD 3LpPRQWDLVH
SRPPH GH WHUUH
7DEOH GH JULOODJH
DYHF ILOWUH j JUDLVVH GH YLDQGH
3ODTXH j JkWHDX XWLOLVpH FRPPH UpFLSLHQW VXU OD UDLQXUH &RPPXWDWHXU
GH IRQFWLRQ
3UpFKDXIIDJH GX IRXU SHQGDQW PLQXWHV
SDJH
SDJH
5DLQXUH
&{WHOHWWHV GH SRUF
&{WHOHWWHV GH SRUF
&{WHOHWWHV GH SRUF PDULQpHV
6WHDN DX ILOHW
6WHDN DX ILOHW
3RXOHWV FRXSpV
3RXOHWV FRXSpV
FXLVVHV GH SRXOHW
FXLVVHV GH SRXOHW
6DXFLVVHV JULOOpHV MXVTX·D SLqFHV
6DXFLVVHV JULOOpHV SOXV GH SLqFHV
(VFDUJRWV MXVTX·j 6WFN
(VFDUJRWV MXVTX·j 6WFN
3RLVVRQ HQWLHU
3DLQ WRDVWp VDQV JDUQLWXUH
3UpFKDXIIHU OH JULO SHQGDQW PLQXWHV
5{WLVVRLUH DYHF YRWH FRQWUH OH EDV
5{WLVVRLUH DYHF YRWH FRQWUH OH
KDXW
7DEOH GH VWpULOLVDWLRQ
6HXOHPHQW DYHF FKDXIIDJH LQIpULHXU RX DLU FKDXG VXU OD UDLQXUH LQIpULHXUH
/HV ERFDX[ QH GRLYHQW SDV VH WRXFKHU
RX
6WpULOLVHU MXVTX·j
7HPSpUDWXUH
FH TXH OH OLTXLGH
&
SHUOH
7HPSV PLQ
&RQWLQXHU GH
/DLVVHU UHSRVHU
GDQV OH IRXU
VWpULOLVHU
pWHLQW
7HPSV PLQ
7HPSV PLQ
%DLHV
)UDLVHV
0\UWLOOHV
&DURWWHV
&KDPSLJQRQV
0L[HG 3LFNOHV
)UDPERLVHV
*URVHLOOHV PUHV
*URVHLOOHV DFLGHV
)UXLWV j SpSLQV
)UXLWV j FKqUH GXUH
3RLUHV
&RLQJV
3UXQHV
/pJXPHV
&KRX[ UDYHV
+DULFRWV
3HWLWV SRLV
$VSHUJHV
7DEOH GH VpFKDJH
3RXU VpFKHU j O·DLU FKDXG XWLOLVH] XQH SODTXH j VpFKHU 9RXV REWLHQGUH] GH PHLOOHXUV
UpVXOWDWV VL YRXV pWHLJQH] OH IRXU j OD PRLWLp GX WHPSV GH VpFKDJH 2XYUH] HQVXLWH HW
ODLVVH] ELHQ UHIURLGLU GH SUpIpUHQFH WRXWH OD QXLW )LQLVVH] HQVXLWH OH VpFKDJH
7HPSpUDWXUH &
7HPSV K
+DULFRWV
3RLYURQV HQ ODPHOOHV
/pJXPHV SRXU SRWDJHV
&KDPSLJQRQV
3UXQHDX[
$EULFRWV
4XDUWLHUV GH SRPPH
3RLUHV
/pJXPHV
+HUEHV
)UXLWV
.XQGHQGLHQVW 6HUYLFH DSUqVYHQWH 6HUYL]LR GRSR YHQGLWD
=ULFK 0lJHQZLO
3UpYHUHQJHV
,QGXVWULHVWUDVVH /H 7UpVL *UDQFLD
=RQD ,QGXVWULDOH (
7HO
7pO 7HO
)D[ )D[ )D[ :LQWHUWKXU
5pFK\
%UJOLVWUDVVH 5RXWH GH *U{QH
7HO
7pO )D[ )D[ 6FKlQLV
%LOWHQHUVWDVVH
7HO
)D[ &KXU
(LQH 1XPPHU IU GLH JDQ]H 6FKZHL]
&RPHUFLDOVWUDVVH 3RXU WRXWH OD 6XLVVH XQ VHXO QXPpUR WpOpSKRQH
)D[ 8Q XQLFR QXPHUR WHOHIRQLFR SHU WXWWD OD 6YL]]HUD
7HO
*RVVDX
3RVWVWUDVVH 7HO
)D[ 6HUYLFH3KRQ
3UDWWHOQ
5KHLQSDUN &HQWHU
1HW]LERGHQVWUDVVH E
7HO
)D[ (PPHQ
,WWLJHQ%HUQ
%XKRO]VWUDVVH (\ 7HO
7HO
)D[ )D[ .XQGHQGLHQVW $GPLQLVWUDWLRQ
$GPLQLVWUDWLRQ GX VHUYLFH
0lJHQZLO
0lJHQZLO
0lJHQZLO
7HO
7HO 7HO )D[ )D[ )D[ $GPLQLVWUD]LRQH VHUYL]LR
(UVDW]WHLOYHUNDXI
9HQWR GHV SLqFHV GH UHFKDQJH
9HQGLWD GL SH]]L GL ULFDPELR
7HO RGHU
RX
RSSXUH
)D[ *DUDQWLH
*DUDQWLH
*DUDQ]LD
:LU JHZlKUHQ DXI DOOHQ 3URGXNWHQ
/·XWLOLVDWHXU ILQDO GH WRXW SURGXLW
3HU TXHVWR SURGRWWR FRQFHGLDPR
GLH LQ GHU 6FKZHL] JHNDXIW XQG LQ
DFKHWp HW XWLOLVp HQ 6XLVVH EpQpILFLH
XQD JDUDQ]LD GL PHVL D SDUWLUH
%HWULHE VLQG HLQH HLQMlKULJH 9ROO
G·XQH JDUDQWLH FRPSOqWH G·XQH
GHOOD GDWD GL YHQGLWD /D JDUDQ]LD
*DUDQWLH JHUHFKQHW DE /LHIHU
DQQpH j SDUWLU GH OD GDWH GH OLYUDLVRQ
q YDOLGD GLHWUR SUHVHQWD]LRQH
GDWXP DQ GHQ (QGYHUEUDXFKHU
/D IDFWXUH RX OH MXVWLILFDWLI G·DFKDW
GHOOD IDWWXUD R GHOOR VFRQWULQR
0DVVJHEHQG IU GHQ *DUDQWLH
FRUUHVSRQGDQW IDLW IRL HQ OD PDWLqUH
G· DFTXLVWR
DQVSUXFK LVW GLH )DNWXUD RGHU HLQ
HQWVSUHFKHQGHU 9HUNDXIVEHOHJ
7KHUPD3KRQ
'HU WHOHIRQLVFKH
%HUDWXQJVGLHQVW
GHU 7KHUPD
/H VHUYLFH G·LQIRU
PDWLRQ WpOpSKRQL
TXH GH 7KHUPD
,O VHUYL]LR GL FRQ
VXOHQ]D WHOHIRQLFD
GHOOD 7KHUPD
0RQWDJ ELV )UHLWDJ
8KU
/XQGL j YHQGUHGL GH
8KU
/XQHGLYHQHUGL GDVVH RUH
8KU
)U $XVNQIWH 5DWVFKOlJH XQG
7LSV UXQG XP GLH $QZHQGXQJ YRQ
+DXVKDOWDSSDUDWHQ
3RXU UHQVHLJQHPHQWV FRQVHLOV
HW ©DVWXFHVª FRQFHUQDQW O·XWLOLVD
WLRQ GH YRV DSSDUHLOV PpQDJHUV
3HU LQIRUPD]LRQL VXJJHULPHQWL H
FRQVLJOL VX WXWWR TXDQWR FRQFHUQH
O·XVR GHJOL HOHWWURGRPHVWLFL
(LQH 'LHQVWOHLVWXQJ GLH IU ,KUH
$QOLHJHQ UXQG XP GLH +DXVKDOW
DSSDUDWH WlJOLFK IU 6LH EHUHLW
VWHKW
8QH SUHVWDWLRQ GH VHUYLFH j YRWUH
GLVSRVLWLRQ FKDTXH MRXU SRXU WRX
WHV TXHVWLRQV WRXFKDQW DX[ DS
SDUHLOV PpQDJHUV
8Q VHUYL]LR JLRUQDOPHQWH D YR
VWUD GLVSRVL]LRQH SHU VRGGLVIDUH
OH YRVWUH ULFKLHVWH ULJXDUGDQWL JOL
HOHWWURGRPHVWLFL
1XW]HQ 6LH GDV 7KHUPD3KRQ
]XP %HLVSLHO IU
$SSHOH] 7KHUPD3KRQ SDU H[
HPSOH SRXU
8WLOL]]DWH LO VHUYL]LR 7KHUPD
3KRQ DG HVHPSLR SHU
:
:
:
:
:
:
SURPSWH $XVNXQIW
EHL )UDJHQ ]XU %HGLHQXQJ
GHU $SSDUDWH
KLOIUHLFKH 5DWVFKOlJH
EH]JOLFK 8QWHUKDOW
XQG 3IOHJH GHU +DXVKDOW
JHUlWH
QW]OLFKH 7LSV
EHLP .RFKHQ %DFNHQ
/IWHQ .KOHQ XQG 6SOHQ
NRPSHWHQWH %HUDWXQJ
EHL GHU :DKO HLQHV *HUlWHV
GDV ,KUHQ :QVFKHQ HQW
VSUHFKHQ VROO
:
:
:
UHQVHLJQHPHQWV UDSLGHV
FRQFHUQDQW O·XWLOLVDWLRQ GHV
DSSDUHLOV
FRQVHLOV MXGLFLHX[
SRXU O·HQWUHWLHQ HW OHV VRLQV j
DSSRUWHU DX[ DSSDUHLOV
PpQDJHUV
©DVWXFHVª XWLOHV
SRXU OD FXLVVRQ HQ JpQpUDO
OD FXLVVRQ DX IRXU O·DpUDWLRQ
OD UpIULJpUDWLRQ HW OH ULQoDJH
FRQVHLOV FRPSpWHQWV
SRXU OH FKRL[ G·XQ DSSDUHLO
FRUUHVSRQGDQW j YRV GpVLUV
:
:
:
LQIRUPD]LRQL LPPHGLD
PHQWH
VXOO·LPSLHJR GHJOL DSSDUHFFKL
FRQVLJOL SUH]LRVL
LQ PHULWR DOOD PDQXWHQ]LRQH
H DOOD FXUD GHJOL HOHWWURGR
PHVWLFL
VXJJHULPHQWL XWLOL
SHU FXFLQDUH DUURVWLUH YHQWL
ODUH UDIIUHGGDUH H ODYDUH OH
VWRYLJOLH
FRQVXOHQ]D FRPSHWHQWH
SHU OD VFHOWD GL XQ DSSDUHF
FKLR FKH VRGGLVIL
OH YRVWUH HVLJHQ]H H L YRVWUL
GHVLGHUL
$7 +DXVJHUlWH $*
%DGHQHUVWUDVVH =ULFK
7HOHIRQ 7HOHID[
$7 $SSDUHLOV 0pQDJHUV 6$
/H 7UpVL 3UpYHUHQJHV
7pOpSKRQH 7pOpID[
$7 $SSDUHFFKL &DVDOLQJKL 6$
&HQWUR 0RQWDQD
/RVRQH
7HOHIRQR 7HOHID[
">
/
Descargar
Solo un recordatorio amistoso. Puedes ver el documento aquí mismo. Pero lo más importante es que nuestra IA ya lo ha leído. Puede explicar cosas complejas en términos sencillos, responder a tus preguntas en cualquier idioma y ayudarte a navegar rápidamente incluso por los documentos más largos o complicados.
Enlace público actualizado
Se ha actualizado el enlace público a tu chat. Puedes ver y gestionar tus enlaces de chat después del registro aquí.
